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Service charges

As a Westminster City Council leaseholder find information about your service charges and how to pay them.

Get involved - key leaseholders

We work with nearly 400 key lessees and freeholders across the city to help us get bills right.

Any leaseholder or freeholder can join the key lessee scheme. 

A key lessee works on behalf of all the residents in their block or estate. They check detailed billing information, in the months prior to billing relating to costs to be billed in their Statement of Actual Expenditure. This would normally include items such as:

  1. Repairs lists – a detailed list of all responsive repairs coded as communal including the date of repair, description, and cost 
  2. Details of communal electricity costs (where applicable)
  3. Details of Planned Preventative Maintenance
  4. Details of a breakdown of any lift maintenance (where applicable)

Key lessee are sent this information via email before the service charge bills are issued. Queries received from key lessees are then investigated and dealt with prior to the bills being issued, thus avoiding a costly and time consuming re-issuing of bills, as well as building confidence in the accuracy of the billing process.

If you are pushed for spare time, the good news is there are no meetings and no training is needed.

If you would like to volunteer for this vital role, you can discuss it with us on the phone or email us for more information.

Call: 0800 358 3783
Email: [email protected]

You can now join the key lessee scheme by completing the following form:

Join our key leaseholders

Westminster resident engagement roles

We believe it is important that you are at the heart of any decision made about the services we provide. Find out other ways you can get involved.

Published: 8 January 2021

Last updated: 3 April 2024