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Terms and conditions

Find out more about our website terms and conditions and social media house rules.

Website terms and conditions

Thank you for visiting the Westminster City Council website ("Website"). Users of the Website ("You" and "Your") should read the information set out below before using the Website and periodically thereafter.

By using the Website, You are agreeing to the terms and conditions ("Terms and Conditions") set out here. Westminster City Council ("City Council", "Us". "We", "Our") reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes Your acceptance of the Terms and Conditions as modified.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and Conditions and that they comply with them.

This Website is intended to provide friendly and helpful advice and is not a definitive statement of law.

Service availability

While the City Council shall endeavour to make this Website available at all times, the City Council will not be liable if, for any reason, the Website is unavailable for any period of time.

Access to this Website may be suspended at any time without prior notice being given.


The City of Westminster is committed to the highest standard of quality information, and every attempt has been made to present up-to-date and accurate information.

However, the City Council gives no warranty as to the accuracy of the information on this website and accepts no liability for any loss, damage or inconvenience caused as a result of reliance on such information.

Although the City Council takes all reasonable measures to ensure that the information provided to it from third parties is not defamatory or offensive or infringes any intellectual property rights, the City Council cannot control the content or take responsibility for pages maintained by external providers.

Westminster City Council will use its best endeavours to safeguard the privacy of its Website visitors. The website privacy policy explains the Website data processing practices of Westminster City Council.


The copyright and material on this Website is owned by Westminster City Council.

You can copy information for your own personal use. However, you may not republish, transmit, store, reproduce, communicate or make available to the public any of the information on this Website without our permission.

Visitors to this Website also accept the Terms and Conditions where noted and should be aware of the disclaimer and privacy policy.


Linking to other websites is permitted in accordance with the following Linking Policy.

The City Council is keen to promote e-government and access to online public services by encouraging other reputable websites to create links to our Website. It, therefore, grants a limited, revocable and non-exclusive right to create a link / s to web pages on the Website subject to the following conditions:

Links to Website /content are permitted provided you do not represent the City Council Website or content as your own or otherwise misinform Website users about the origin of the content of the City Council Website.

Content (including but not limited to text, graphics, photographs, and databases) on the Website must not be copied in isolation or presented to give the impression that the content is owned by you. Content should not be loaded into frames or a border environment. City Council pages must load into the user's entire window.

Links to the Website must not be used for commercial or private gain or to imply endorsement of your website, product or service by the City Council without our express written approval (email the web team: [email protected].

The City Council will not support links to the City Council Website by political pressure groups.

Your website must not contain distasteful, obscene, offensive, defamatory or otherwise illegal content or portray the City Council in a false, misleading, derogatory or offensive manner. You must not bring the City Council into disrepute by associating us with undesirable products, services or opinions.

Any trademark, logo, crest or other identifiable emblem of the City Council shall remain the property of the City Council at all times and no licence or right to use any of the same shall be granted or implied in any way.

If you wish to link to any part of the Website, you will be bound by the City Council Website Terms and Conditions, including but not limited to copyright restrictions and our disclaimer.

Any breach of these conditions will result in the termination of your limited licence to link to content on the Website.


You assume full responsibility for the protection of your computer system (including but not limited to any form of computer PDA, mobile phone or other web browsing equipment), including hardware, software and stored data on your computer system including hardware, software and stored data of third parties who may access or be otherwise connected to your computer system. You will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this Website are free from viruses, worms, Trojan horses or other items of a destructive nature. We would advise you to run an up-to-date anti-virus program on anything you download from the Internet.

You must take reasonable precautions to prevent the fraudulent use of your security details, including passwords. You must notify the City Council in the event that you suspect a third party has obtained your security details.

In accordance with the requirements of the Data Protection Legislation, the City Council will take reasonable steps to ensure that data transmitted electronically to the City Council via the Website or otherwise stored by the City Council is not accessed by unauthorised third parties. You accept the risk that data transmitted electronically to the City Council via the Website or otherwise may be intercepted before reaching the City Council or accessed from the City Council's data storage by third parties not authorised by the City Council and may be exploited unlawfully by such unauthorised third parties.

The City Council makes no representations as to the security, quality or propriety of any website which may be accessed through the Website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased from them. Connected websites accessed through the Website are independent websites over which the City Council does not exercise any control, whether financial, editorial or of any other kind and are not in any way endorsed by the City Council.


All the Website Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the jurisdiction of the Courts in London only.

Published: 8 January 2021

Last updated: 19 December 2023