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Find out more about how we are working to make our website as accessible and usable as possible.

What we’re doing to improve accessibility

The council is committed to meeting WCAG 2.1 AA accessibility standards. To achieve this, we have launched a new website (on January 26, 2021), with accessibility principles and visitor needs at the core of our online customer experience.

This accessibility statement applies to the current website, run by Westminster City Council.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility on this website

The Westminster City Council website meets WGAC 2.1. AA standard as a minimum in all areas, apart from those listed under ‘Non-accessible content’.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please call 020 7641 6000.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, please use our feedback form at the top of every webpage.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Published: 17 December 2020

Last updated: 4 February 2021