National restrictions are in place. Learn what this means if you live or work in Westminster.


What we’re doing to improve accessibility

The council is committed to meeting WCAG 2.1 AA accessibility standards. To achieve this, we are in the process of building a new website, with accessibility principles and visitor needs at the core of our online customer experience.

This accessibility statement applies to the current website, run by Westminster City Council.

AbilityNet has advice on making your device easier to use if you have a disability.

Accessibility on this website

The Westminster City Council website meets 11 of the 23 applicable success criteria required for level A conformance and 8 of the 11 applicable success criteria required for level AA conformance.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please call 020 7641 6000.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, please use the ‘Report a problem’ tool at the bottom of every webpage.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Westminster City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

We know some parts of this website are regrettably not fully accessible yet. We are currently rebuilding our website to comply as soon as possible and intend to launch the new, fully accessible version before the end of 2020.

The content listed below is currently non-accessible:

  • non-text content and images of text
  • videos and images with missing captions or text alternatives
  • pages navigated with a keyboard and assistive technologies
  • some maps
  • pages with missing labels such as form fields, page titles, empty links, tables, iFrames
  • duplicate link text
  • pages where default language is not set
  • some PDF documents
  • pages with low colour contrast

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 3 March 2014. It was last reviewed on 18 September 2020.

This website was comprehensively tested on 6 October 2015, with an updated ‘snapshot’ review in August 2018. The tests were carried out by The Shaw Trust.

Accessibility report 2015 (PDF, 1.4MB)

Accessibility ‘snapshot’ 2018 (PDF, 487KB)

Automated evaluation tools and manual testing by an experienced in-house pan-disabled testing team were utilised to complete a comprehensive accessibility audit.

Third-party applications

Most of our online services are provided by third-party applications - these are platforms and websites developed by external suppliers. Because third-party applications are partly or wholly out of our control, they may not conform to the same levels of accessibility as the main website.

Third-party applications include:

  • My Account
  • Online payments
  • FIS directory and SEND Local Offer
  • Public Access applications search (planning, building control and licensing)
  • RingGo parking portal

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.

Last updated: 16 October 2020