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Published on: 18 January 2022

Last updated: 26 September 2022

Download the WelcoMe app

We are doing lots of work to ensure we continue to foster an inclusive culture across Westminster and for our residents and visitors. This includes improving our services to help meet our residents and visitors’ accessibility needs. 

We’re proud to be the first city council in London to sign-up to WelcoMe.  

The WelcoMe app allows visitors with accessibility needs who wish to visit Westminster City Hall and Lisson Grove to discreetly inform our staff of the assistance they require before visiting. This enables us to have relevant information so that we know how best to help you receive a warm welcome.  

Download the app

You can download the app for free

How to use the app:

  • Setup your profile - download the app and create an account
  • Planning a visit – search for Westminster City Hall or Lisson Grove and check our accessibility features
  • Visit and repeat - We will get notified when you are arriving at our venues and you can enjoy your personalised service