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Find information about our services right here on our website or find out how to get in touch.

Published on: 13 January 2021

Last updated: 20 October 2021

Housing services


Please head to our COVID-19 FAQs for the latest information on our response to the national lockdown and changes to housing services

We have a range of ways for you to get in touch and access services in a way that is most convenient for you.

Customer service centre opening hours

Monday to Friday (except Weds) from 08:30am to 17:00pm

Wednesdays from 08:30am to 16:00pm

Your online MyWestminsterHousing account

Register in three quick steps to access your online account at MyWestminsterHousing. Here you can request and view repairs, report ASB, make payments and update your details.

Live chat

You can now chat to us online from 08.30 using our new webchat service found on the right-hand side of this page. When an advisor is available, select ‘Live chat’ button to open the chat. Please stay on this page to ensure you remain connected. If the advisor is unavailable, please email or call us.


To contact the customer service centre, text us on 0757 660 8412. An advisor will respond in service opening hours. Please note, picture messaging is not supported.




housing.[email protected]


0800 358 3783 (freephone) or +44 20 7245 2990 (if calling from abroad) during service hours. Press ‘1’ if calling outside of these ours in the event of an emergency housing issue.

YourHome email newsletter 

Our resident newsletter, YourHome, is your fortnightly email roundup of all the latest news from your Westminster Housing service. Sign up and view previous editions.


Westminster City Council (Housing),

City Hall

64 Victoria Street




Our Area Service Centres are open for drop-ins from 9am to 12pm, Monday to Friday.   
You can speak in person to a member of our team between 2pm and 4pm by appointment only. To make an appointment, please call 0800 358 3783 or email [email protected]

Make a complaint

For further information on how to make a complaint regarding a service you have received from us please visit our complaints page.

The Housing Ombudsman has issued a new complaint handling code which sets out good practice that will allow landlords to respond effectively and fairly to complaints. As members of the Housing Ombudsman service the Council will comply with the set of procedures and carry out regular assessments of performance against the code. Current performance against the code can be found in the complaint handling code self assessment form below: