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Contact us

Find information about our services right here on our website or find out how to get in touch.

Housing services

We have a range of ways for you to get in touch and access services in a way that is most convenient for you.

Housing centre opening hours

Our Area Service Centres are open for drop-ins from 9am to 5pm, Monday to Friday.  

To make an appointment with a specific team, please call 0800 358 3783 or email [email protected]

The Housing Service Centres are located at:

Housing Service Centre

Address

Central Area Service Centre

 24 Lilestone Street, Lisson Green Estate, NW8 8SR

North Area Service Centre

1 Glasgow House, Lanark Road, W9 1QY.

Queens Park Housing Service Centre (North) 82 Bruckner Street, W10 4EY.

South Area Service Centre

 137 Lupus Street, SW1V 3HE

Charlwood Street Housing Service Centre (South)

1-3 Charlwood Street, SW1V 2ED

West Area Service Centre

 155 Westbourne Terrace, W2 6JX

Bayswater Service Centre Shrewsbury Rd, London W2 5PR

Your online MyWestminsterHousing account

Register in three quick steps to access your online account at MyWestminsterHousing. Here you can request and view repairs, report ASB, make payments and update your details.

Live chat

You can now chat to us online from 8:30am using our new webchat service found on the right-hand side of this page. When an advisor is available, select ‘Live chat’ button to open the chat. Please stay on this page to ensure you remain connected. If the advisor is unavailable, please email or call us.

Text

To contact the customer service centre, text us on 07576 608412. An advisor will respond in service opening hours. Please note, picture messaging is not supported.

Tweet

@wcchousing

Email

[email protected]

Phone

0800 358 3783 (freephone) or +44 207 245 2990 (if calling from abroad) during service hours. Press ‘1’ if calling outside of these hours in the event of an emergency housing issue.

YourHome email newsletter 

Our resident newsletter, YourHome, is your fortnightly email roundup of all the latest news from your Westminster Housing service. Sign up and view previous editions.

Write

Westminster City Council (Housing),
City Hall
64 Victoria Street
London
SW1E 6QP

Visit

Our Housing Service Centres are open 9am to 5pm, Monday to Friday.

If you would like to arrange an appointment with a specific member of our team please call 0800 358 3783 or email [email protected]

Make a complaint

For further information on how to make a complaint regarding a service you have received from us please visit our complaints page. Please do not use the complaints page to request a service – you can request a service by contacting our contact centre on 0800 358 3783.

The Housing Ombudsman has issued a new complaint handling code which sets out good practice that will allow landlords to respond effectively and fairly to complaints. As members of the Housing Ombudsman service the Council will comply with the set of procedures and carry out regular assessments of performance against the code. Current performance against the code can be found in the complaint handling code self-assessment form below:

Claiming compensation

During the complaints process, we will ask what remedy you are seeking and may offer compensation. Find out how we assess and award compensation.

Published: 13 January 2021

Last updated: 12 July 2024