We have a range of ways for you to get in touch and access services in a way that is most convenient for you.
Customer service centre opening hours
Mon-Fri (except Weds) - 08:30 to 17:00
Weds - 08:30 to 16:00
Your online MyWestminsterHousing account
Register in three quick steps to access your online account at MyWestminsterHousing. Here you can request and view repairs, report ASB, make payments and update your details.
You can now chat to us online from 08.30 using our new webchat service found on the right-hand side of this page. When an advisor is available, select ‘Live chat’ button to open the chat. If the advisor is unavailable, please email or call us.
To contact the Housing Contact Centre, text us on 0757 660 8412. A customer service advisor will respond in service opening hours. Please note, picture messaging is not supported.
0800 358 3783 (freephone) or +44 20 7245 2990 (if calling from abroad) 08.30 until 17:00. Press ‘1’ if calling outside of these ours in the event of an emergency housing issue.
Westminster City Council (Housing),
64 Victoria Street
Due to the recent lockdown and to reduce the impact of coronavirus, all in-person services at area services centres are suspended until further notice. Please head to our COVID-19 FAQs for the latest information on our response to the national lockdown and changes to housing services
Make a complaint
For further information on how to make a complaint regarding a service you have received from us please visit our complaints page.
The Housing Ombudsman has issued a new complaint handling code which sets out good practice that will allow landlords to respond effectively and fairly to complaints. As members of the Housing Ombudsman service the Council will comply with the set of procedures and carry out regular assessments of performance against the code. Current performance against the code can be found in the complaint handling code self assessment form below: