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WelcoMe platform

We are doing lots of work to ensure we continue to foster an inclusive culture across Westminster and for our residents and visitors. This includes improving our services to help meet our residents and visitors’ accessibility needs. 

We’re proud to be the first council in London to sign-up to WelcoMe.  

The WelcoMe platform allows visitors with accessibility needs who wish to visit Westminster City Hall, Lisson Grove, our libraries, leisure centres and registry offices to discreetly inform our staff of the assistance they require before visiting. This enables us to have relevant information so that we know how best to help you receive a warm welcome.  

About the service

You can visit the WelcoMe website to find out more information.

How to use the service

  • Setup your profile and create an account
  • Plan your trip by searching for the location you'd like to visit and check our accessibility features
  • We will get notified when you are arriving at our venues and you can enjoy your personalised service

Published: 18 January 2022

Last updated: 20 October 2023