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Contact us

Find information about our services right here on our website or find out how to get in touch.


General enquiries

The contact centre is closed on Wednesdays from 4pm for staff training. 

If you need to report an emergency, please use the usual contact numbers, and an emergency option will be provided if available. For all other issues, please call back the next day, between 8am and 6pm.

You can also use our website to report issues, make payments and find information on all of our services.

For general information, please search the website.

To reach the contact centre, please call 020 7641 6000

Report it

Keeping our streets safe and clean is a priority for us. If you see a problem, let us know using Report it.

Contact us using a British Sign Language interpreter

British Sign Language users can contact us using a British Sign Language interpreter through the InterpretersLive! service, provided by Sign Solutions.

The service is available 7 days a week, 365 days per year. 


If you’re not happy with the service you’ve received from the council, let us know and we’ll do what we can to fix it.

Published: 21 December 2020

Last updated: 13 February 2024