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Contact us

Find information about our services right here on our website or find out how to get in touch.


General enquiries

The contact centre is closed on Wednesdays from 4pm for staff training. 

If you need to report an emergency, please use the usual contact numbers, and an emergency option will be provided if available. For all other issues, please call back the next day, between 8am and 6pm.

You can also use our website to report issues, make payments and find information on all of our services. Thank you.

For general information, please search the website.

020 7641 6000

    Report It 

    Keeping our streets safe and clean is a priority for us. If you see a problem, let us know using Report It.

    Contact us using a British Sign Language interpreter

    British Sign Language users can contact us using a British Sign Language interpreter through the InterpretersLive! service, provided by Sign Solutions.

    The service is available 7 days a week, 365 days per year. 


    If you’re not happy with the service you’ve received from the council, let us know and we’ll do what we can to fix it.


    Use the 'Is there anything wrong with this page?' link at the bottom of the relevant page to send problems you may be experiencing with the website.

    Published: 21 December 2020

    Last updated: 1 December 2023