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Assistance for private tenants and leaseholders

Where to find accommodation and what to do if you have problems with your landlord.

Landlord problems

We have specialist officers who can help you if:

  • your landlord wants to end your tenancy or lease
  • your landlord claims you owe rent or wants to put your rent up
  • your landlord will not do repairs or refuses to give you your deposit back
  • you are behind with your payments
  • your landlord wants you to move out of your home for a while so that it can be repaired or refurbished

We enforce certain laws protecting Westminster residents and can take action if:

  • you are unlawfully harassed or evicted from your home
  • your landlord or the agent refuses to give you your landlord's name and address
  • you require information about your service charges
  • your rent is payable weekly and your landlord refuses to give you a rent book
  • an accommodation agency asks you for money before finding you a home​

​Contact the Housing Solutions team for an informal chat.

Published: 8 January 2021

Last updated: 8 January 2021