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Contact the Housing Solutions Service

The Housing Solutions Service was previously delivered in full by the Places for People partnership on behalf of Westminster City Council.
From 1st April 2025, Westminster City Council will be bringing in house aspects of the Housing Solutions Service. The Housing Solutions Service will now be delivered in partnership between the Council and Places for People. If you have any questions about this change, please contact 020 7641 1000 or email HSSCustomerServices@westminster.gov.uk

Please tell us why you're contacting the Housing Solutions Service so that we can direct your enquiry to the right place.

You can use our advice portal if you are:

  • homeless
  • worried about becoming homeless
  • concerned about your accommodation

Housing advice portal

Or, for general enquires only, please use the form below.

General enquiries

Read our data protection notice to learn about how the council complies with data protection laws when processing your data.