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Assistance for private tenants and leaseholders

Where to find accommodation and what to do if you have problems with your landlord.

Published on: 8 January 2021

Last updated: 4 February 2021

If you are looking for a place to live from an agency consider what charges are being asked of you. It can be difficult to find a good deal so before accepting a property or handing over any money, ask the agency if it charges for:

  • finding a place, tenancy agreements and inventories
  • collecting the rent
  • renewing your tenancy agreement when the initial contract ends
  • administration costs

It is a good idea to shop around in order to find the best deal.

It is illegal for letting agents to charge for taking your details or giving you a list of properties that are available for rent. They can only charge you once you are offered a place and formally agree to take it. For more information, please contact the Housing Solutions Service.