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How we help people who are or are at risk of becoming homeless.

Published on: 30 December 2020

Last updated: 3 December 2021

Help and assistance for singles

In line with government and Public Health guidance, The Passage will not be operating any face to face appointments or drop-ins in Westminster for the foreseeable future.

The Passage will however continue to offer a full service remotely over the phone, email and internet.

We are working with partners to proactively support people experiencing or at risk of homelessness and are proactively calling on those most vulnerable to ensure they are supported.

For those experiencing (or at risk of) homelessness, please contact the Homelessness Solutions Service online and via phone to 020 7641 1000.

Alternatively you can contact our singles service directly (The Passage) via 0207 592 1850 between 10:30am and 3pm or 0207 286 7412 for the out of hours service (Monday to Friday after 5:30pm and weekends, including UK bank holidays)

Read our Coronavirus Housing FAQ guide for further information.

Both the Shelter Outreach Team and the Passage will work with our Housing Solutions Service to help to secure sustainable housing solutions for anyone facing homelessness.

You will need to provide some of the following;

  • proof of identity
  • full birth certificates or passports for all the people in your household
  • documents concerning the loss of your housing, for example: letters from your landlord or the court informing you that you must leave
  • proof of income, for example: wage slips, benefit books, P45, bank statements and savings books
  • details of where you have lived for the last five years, such as: tenancy agreements, rent books or receipts for rent , postmarked letters, bills, bank statements, medical cards
  • if relevant, documents confirming: you are married or divorced, you have custody of children, you are pregnant

We must still consider certain tests under the 1996 Housing Act (as amended by the 2002 Homelessness Act) to decide whether we have a duty to house you. For those not in priority need, we still offer alternative practical support and additional services for rough sleepers.

Trailblazer confidential support and advice service

Alternatively, you may be able to use Westminster City Council's new Trailblazer Service if you are Westminster resident who is experiencing challenges, including:

  • difficulties with your landlord or tenancy
  • overcrowding in your home
  • family or relationship problems
  • paying your bills, finances and benefits
  • finding somewhere affordable to live
  • coping with stress or health concerns

If so, a dedicated personal advisor can work with you, to support you, and to help resolve any issues which you may be facing.

If you would like to talk to someone in confidence about how we can help you, please contact [email protected].