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Homelessness

How we help people who are or are at risk of becoming homeless.

Published on: 30 December 2020

Last updated: 30 November 2021

Get help with homelessness

Please contact us immediately if you think you are at risk of losing your home. You can contact the service by registering for housing advice.

Register for housing advice

Read the homelessness privacy notice to find out how your data is used.

Once you have registered you can log into the housing advice portal below:

Login - housing advice portal

A member of the team will contact you shortly and an appointment will be made with the appropriate officer. You will be advised of the documents and information that you will need to bring with you to this appointment.

If you have difficulties completing the form, please contact us on 020 7641 1000 and we will be happy to help.

Please call us between the hours of 9pm and 5pm Monday to Friday and from midday to 5pm on every first and last Wednesday of the month.

Are you completing a form on behalf of another person?

If you are completing this form on behalf of another person who is homeless, threatened with homelessness or requires housing advice, please ensure that you enter their email address when prompted to do so. This is important in case we need to contact that person by email for more information about their case. Also, every person who makes a homeless application or requires housing advice must have a valid email address to be able to access their online customer portal.

If the person on whose behalf you are completing this form does not have an email address, please ask (or assist) them to create one. If you have any queries about this, you may contact the Housing Solutions Service.