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How we help people who are or are at risk of becoming homeless.

Published on: 20 January 2021

Last updated: 20 January 2021

Help and assistance for families

In line with government and Public Health guidance, Shelter will not be operating any face to face appointments or drop-ins in Westminster for the foreseeable future.

Shelter will however continue to offer a full service remotely over the phone, email and internet.

If you have a housing problem and you think you may have to leave your home, then we would like to help. 

The Shelter team will continue to provide specialist advice to the Westminster community with a focus on early intervention and homelessness prevention. The Shelter advisors bring a range of expertise on housing matters as well as welfare and benefits advice.

Anyone worried about their current housing situation can contact the Shelter Westminster team on 0344 515 2048 (Monday to Friday 10am to 5pm (except bank holidays). 

You can also email at [email protected] with your full name, contact details and a brief overview of your housing issue.

If you require an interpreter please also state the language required. After you have made contact, a telephone appointment will then be arranged to carry out a full assessment and to provide advice

Further help from Shelter (not Westminster specific):

Urgent advice

Call the Shelter helpline on 0808 800 4444 (open 8am to 8pm on weekdays, and 9am to 5pm on weekends) if you're in urgent need of housing advice outside of normal office hours and:

  • you have nowhere to sleep, or might be homeless soon
  • you have somewhere to sleep, but nowhere to call home
  • you are/could be at risk of harm