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How we help people who are or are at risk of becoming homeless.

Help and assistance for families

We are working with partners to proactively support people experiencing or at risk of homelessness and are proactively calling on those most vulnerable to ensure they are supported.

The earlier you contact us for assistance, the more able we are to prevent or relieve your homelessness so please contact us at the earliest opportunity.

For those experiencing (or at risk of) homelessness, please contact the Homelessness Solutions Service online and via phone to 020 7641 1000. 0207 286 7412 for the out of hours service (Monday to Friday after 5:30pm and weekends, including UK bank holidays)

The Families Housing Solutions Service office is located at 82 Bruckner Street London, W10 4EY and is open Monday – Friday 10:00 -16:00. Please note this service is by appointment only and the offices are closed for training on the first and last Wednesday of the month until 12pm.

You will need to provide some of the following;

  • proof of identity
  • full birth certificates or passports for all the people in your household
  • documents concerning the loss of your housing, for example: letters from your landlord or the court informing you that you must leave
  • proof of income, for example: wage slips, benefit books, P45, bank statements and savings books
  • details of where you have lived for the last five years, such as: tenancy agreements, rent books or receipts for rent , postmarked letters, bills, bank statements, medical cards
  • if relevant, documents confirming: you are married or divorced, you have custody of children, you are pregnant

We must still consider certain tests under the 1996 Housing Act (as amended by the 2002 Homelessness Act) to decide whether we have a duty to house you.


Published: 29 December 2022

Last updated: 29 December 2022