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Help with financial matters

Find out how you receive financial help.

Help with Water Bills

💧 Help with Your Water Bill – Social Tariff Support

 

If you’re struggling to pay your water bill, you may be eligible for a discounted rate through a social tariff.

Social tariffs are special lower-priced water rates designed to support people on low incomes or those facing financial hardship. If you qualify, you could get a reduction of 50% on your water charges, helping you better manage household costs.

You may be eligible if you:

  • Are on benefits or on low income (your bill needs to be more than 5% of your income)
  • Have high essential water use due to a medical condition or large household,
  • Are struggling with your regular payments.

For more information and to register your interest use this site ( WaterHelp | Account and billing | Help | Thames Water ).

Apply here - WaterSure Application Form

Published: 29 May 2025

Last updated: 29 May 2025