Restarting your repairs safely

Most housing repairs, that we are responsible for, were put on hold in March/April 2020 as a result of COVID-19. We are taking a gradual approach to restart our repairs service to ensure your safety, and to do this, we have changed the way we manage jobs, including extending our response and completion times for some tasks in the interim. 

From Wednesday 1 July 2020 we will restart repairs in communal areas. We will aim to offer in-flat electrical and plumbing repairs once we are sure these can be coordinated safely from Tuesday 7 July 2020. 

We understand you may have some concerns about repairs restarting within your neighbourhood, home and building so have put together a handy guide (hyperlink to PDF of pamphlet in side bar) to explain and reassure you that all work will be carried out to the government’s ‘COVID-19 Secure’ guidance (opens new window).

As always, we prioritise your essential safety checks and continue taking new emergency and urgent in-flat repair requests please contact us, before you do check to see if it’s something you are responsible for.

Type and expected time to get an appointment Continued Restarting On hold for now
Immediate (2-4 hours) Emergency (24 hours) Urgent (3 days)            
Non-urgent repairs (Appointments up to 60 days during the COVID-19 recovery period)   


In-flat electrical and plumbing 

All other types








If your request is an existing in-flat electrical or plumbing repair, we will contact you directly to reschedule. You do not need to do anything but wait for us to get in touch. If your request is any other non-urgent in-flat repair, it remains on hold for now and we will contact you by telephone to offer you a two-week priority window to re-book when safe to do so.

All other non-urgent repairs remain on hold for now.