Skip to main content

This is a new website - we welcome your feedback to help us improve it.


Information on reporting a general repair, gas safety advice and who to contact if you require an emergency repair.

Published on: 29 December 2020

Last updated: 29 December 2020

Emergency repairs

What is an emergency repair?

  • severe water leaks
  • total loss of water supply or electricity
  • intermittent electricity supply, sparks, bare wires
  • water entering your electrical system
  • blocked soil pipes or stacks

We will attend within 24 hours.

This emergency service operates when our offices are closed. It is in operation from 5pm to 8.30am Monday to Friday and for 24 hours a day at weekends and on public holidays. The service is available to both tenants and leaseholders.

Gas leaks

Gas leaks should be reported to the National Grid. This must be done as soon as you suspect there may be a gas-related problem.
Call the National Gas Emergency Service 24 hours a day on Freephone 0800 111 999.