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Temporary accommodation

Find out how we can help those in need of emergency or temporary accommodation.

Published on: 30 December 2020

Last updated: 30 December 2020

Problems with your accommodation

Your housing association or managing agent is responsible for the day-to-day management of your stage 2 accommodation.

You should have been given details of who to contact when signing the tenancy agreement

Please contact your housing association or managing agent if you have a problem such as:

  • something in the property needs repairing
  • you have a complaint about noise or other low level nuisance from your neighbour

Sometimes it is not right for the housing association or managing agent to deal with your query. Please contact us:

  • if you feel that the housing association or letting agent has not dealt with your query properly
  • if you wish to complain about a member of the housing association or letting agent's staff

You can contact the Housing Solutions Service for more information on: 020 7641 1000.