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Leasehold communication

Find the latest news and updates from leaseholder services.

We have issued our Service Charge Estimated bills for the 2023/24 period. Following this, we will be extending the times of our 20 minute telephone appointments to discuss your service charge account with one of our advisors. From 11th March - 15th March 2024, you will be able to book between the hours of 9am to 8pm each day. Please see below for further information and the link to book a 20 minute appointment.
We look forward to speaking to you.

Leasehold Newsletter

We are continuously looking to improve how we communicate with our residents to ensure we provide the best possible service

You can view the latest updates from your leasehold operations team :

Newsletter - April 2024

Newsletter - October 2023

Newsletter - April 2023

Newsletter – October 2022

Newsletter – April 2022
 

Book a 20 minute online appointment

You can now book 20 minute online appointment to discuss your service charge account with one of our leasehold advisors. 

Every Monday, Tuesday, Thursday and Friday you can book between the hours of 9am to 5pm.

Every Wednesday you can book between the hours of 9am to 8pm. 

From 11th March – 15th March 2024, you will be able to book between the hours of 9am to 8pm each day.

Once you have booked your appointment you will receive an email to confirm your upcoming booking on Microsoft Teams. You can manage your booking, reschedule or cancel your appointment at any time.

Please join the meeting via the Teams link you receive, we will call you after ten minutes of your appointment time if you have not joined the call.

Please provide a summary of what you would like to discuss regarding your service charge account to help us to prepare for your appointment.
 

Book a 20 minute appointment now

We look forward to speaking to you.

 

Local Area Service Centres

Leasehold Operations officers are available in person in our local area service centres. Further details and the addresses of each service centre can be found on the page below:

https://www.westminster.gov.uk/housing/leaseholders/contact-us

Published: 16 December 2021

Last updated: 13 March 2024