Leasehold annual calendar
Leasehold operations yearly overview
| Month | Key actions |
|---|---|
| April | |
| Week 1 | All leaseholders will have received their estimated service charge and major works bills for the new financial year. |
| Week 1 |
Leasehold operations team will begin to prepare the statement of actual expenditure for the previous financial year. These will be ready to send out in September. |
| May | |
| Week 1 |
Compile information from various teams for the key lessee scheme and share with leaseholders. |
| Week 1 |
Arrears letters to be issued |
| Week 2 | Time analysis worksheets will be sent to all staff members at Westminster City Council Housing. |
| June | |
| Week 3 | Key lessee breakdowns are emailed to members of the key lessee scheme. |
| Week 3 | Leasehold handbook to be reviewed. |
| July | |
| Week 1 | Key Lessee Scheme - Leaseholder deadline to provide feedback on key lessee breakdowns. |
| Week 2 | Key Lessee Scheme - All queries to have been answered by leasehold operations. |
| Week 4 | Estate services actual expenditure analysed and completed. |
| August | |
| Week 1 | Actual expenditure bill template to be finalised |
| Week 3 | Accountancy and administration cost for actuals completed |
| Week 4 | Major works final accounts calculated |
| September | |
| Week 3 | Leasehold conference to be held - date to be confirmed |
| Week 4 | Statement of actual expenditure for the previous financial year to be posted to leaseholders |
| Week 4 | Leasehold handbook to be reviewed |
| October | |
| Week 1 | All leaseholders will have received their actualised service charge and major works bills for the previous financial year |
| Week 2 | Leasehold surgery appointment week |
| Week 2 | Time analysis worksheets sent to all staff members at Westminster City Council Housing |
| November | |
| Week 2 | Arrears letters to be issued |
| Week 4 | Leasehold operations team begin preparing the Estimated service charge and Major works bills, ready to send out in March |
| December | |
| Week 4 | Leasehold handbook to be reviewed |
| Week 4 | Ensure all section 20 notices are issued in time for billing for 1 March |
| January | |
| Week 3 | Prepare estimated costs for all heads of charges for the next financial year |
| Week 4 | All section 20 notices to be included in the estimated service charges and major works bills to be issued. |
| February | |
| Week 4 | Estimated service charge and major works bills posted to Leaseholders. |
| Week 4 | Leasehold operations to provide training to the contact centre on the estimated service charge and major works bills. |
| March | |
| Week 1 | Estimated service charges and major works bills received by leaseholders |
| Week 2 | Leasehold surgery appointment week |
