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Contact us

Contact information for Westminster City Council Leaseholders

If you have any queries in relation to your leasehold property, or any other housing matter please contact us:

Telephone: 0800 358 3783 (freephone)

Email: [email protected]

Local offices – Leasehold Operations officers are available in person in six of our area service centres, Monday to Friday 9am to 5pm.

North Area Service Centre - 1 Glasgow House, W9 1QY

Queens Park Housing Service Centre (North) - 82 Bruckner Street, W10 4EY

West Area Service Centre - 155 Westbourne Terrace, W2 6JX

(Wednesdays Only) Bayswater Service Centre, Shrewsbury Rd, London W2 5PR

Central Area Service Centre - 24 Lilestone Street, NW8 8SR

South Area Service Centre - 137 Lupus Street, SW1V 3HE

(Fridays Only) Charlwood Street Housing Service Centre - 1-3 Charlwood Street, SW1V 2ED -

Book a 20 minute online appointment

You can now book 20 minute online appointment to discuss your service charge account with one of our leasehold advisors. 

Every Monday, Tuesday, Thursday and Friday you can book between the hours of 9am to 5pm.

Every Wednesday you can book between the hours of 9am to 8pm.

Once you have booked your appointment you will receive an email to confirm your upcoming booking on Microsoft Teams. You can manage your booking, reschedule or cancel your appointment at any time.

Please join the meeting via the Teams link you receive, we will call you after ten minutes of your appointment time if you have not joined the call.

Please provide a summary of what you would like to discuss regarding your service charge account to help us to prepare for your appointment.

Book a 20 minute appointment now

Published: 15 March 2023

Last updated: 23 February 2024