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Helping you with payments – financial support for our residents

We recently wrote to residents about how much you need to pay for rent and other charges this year. We know that money can be tough sometimes. So, if you're having trouble paying, we're here to help. Whether you rent from us or own your home, we've got options for you. 

Help for Tenants

Rent Support Fund

Last year, we made a fund to help renters who were finding it hard to pay their rent. Since rents will go up again in April 2024, we've put aside an extra £1 million to keep helping. This fund is for people who rent from us and don't get all the money they need for rent from Universal Credit or Housing Benefit. 

Get more info and apply 

Want to know more or apply for help – Apply now. 

Talk to Us Online: Need to chat about your rent or bills? You can book a short online chat with one of our money experts. We're available Monday, Tuesday, Thursday, and Friday from 9 am to 5 pm, and on Wednesdays from 9 am to 8 pm. Book your chat now

Help for Leaseholders 

Service Charge Support: If you're worried about paying for things like repairs, we're here to find solutions. We can talk about spreading out payments or taking a break for three months. Just call us at 0800 358 3783 or email us at [email protected]  

Online Chat for leaseholders: Need advice about your bills? Book a quick chat with one of our experts. We're around Monday to Friday from 9 am to 5 pm, and on Wednesdays until 8 pm.

Book your chat now 

Major Works help 

Big repairs, like fixing roofs or windows, can be expensive. But we've got some of the best ways to help you pay in London. Find out more 

Cost of Living Help

View our cost of living pages for tips on getting government help, finding local services, or getting food support.

We're here to make things easier for you. If you need more help or have questions, please feel free to contact us.

Published: 21 March 2024