Mental health – advice and support organisations

In a time of crisis, there are a number of organisations that can provide you with free and confidential expert advice, advocacy, information and support. Whether this is by phone, email, web chat or face to face, the following services can help.

2. Young people

Working to ensure all young minds are supported and empowered, whatever the challenges

Kidscape

Who they can support?

Bullying and harassment of children

Opening hours and contact details:

Monday and Tuesday from 10am to 5pm. Phone: 0207 823 5430

Kooth-Xenzone

Who they can support?

Children, young people and adults.

Opening hours and contact details:

Monday to Friday from 12pm to 10pm, Saturday, and  Sunday from 6pm to10pm. Chat online. 

Young Minds

Who can they support?

Working to ensure all young minds are supported and empowered, whatever the challenges.

Opening hours and contact details:

For parents worried about their child: Monday to Friday, 9.30am from 4pm. Phone: 0808 802 5544

3. Students

Advice 

Advocacy 

Helpline

Information and guidance 

4. Men

Campaign Against Living Miserably (CALM)

Who they can support?

Support for men who are down or in crisis.

Opening hours and contact details:

Monday to Friday, from 9am to 5pm. Phone: 0800 58 58 58 or use the web chat service.

Survivors UK

Who they can support?

Male survivors of rape and sexual abuse

Opening hours and contact details:

Monday to  Friday from 10.30am tom 9pm, and Saturday and Sunday from 10am to 6pm. Use the web chat service.

Information and guidance 

6. LGBTQ+

Advice/information and guidance 

 

9. Sexual health

Helpline 

Information and guidance 

Advice/information and guidance for HIV

Terrence Higgins Trust

10. Substance misuse

Advice 

Helpline

Information and guidance 

12. Missing

Advice 

 

13. Talk in person, meet and socialise with others

If you’re feeling low or isolated and want to talk in confidence to a person or meet and socialise with others, the following services may be useful:

Dragon Café

Phone: 07867 330967

What they do:

The Dragon Café provides an affordable, healthy menu each week, and a wide range of creative and wellbeing activities, all of which are free and open to all.

What they provide:

Exciting, well-organised and inspirational creative events and programmes as well as simply being a place to be.

Can I refer myself?

Yes.

Maytree Respite Centre

Phone: 020 7263 7070

What they do

Aims to alleviate suffering and help people in crisis to re-engage with life and to restore hope.

What they provide

Provides people who are in the midst of crisis with the opportunity to rest and reflect, in a safe and relaxed environment. It can support 4 guests at one time (4 nights/5 days stay)

Can I refer myself?

Yes.

The Listening Place

Phone: 0203 906 767

What they do:

Face to face support for those who feel life is no longer worth living.

What they provide:

Provides a listening support provided by trained volunteers to help to relieve emotional pain and stress and give individuals the opportunity to consider alternatives to suicide

Can I refer myself?:

Yes.

Westminster Talking Therapies Service (NHS)

Phone: 030 3333 0000

What they do:

The Westminster Talking Therapies Services is an NHS service which offers a range of psychological therapies to support people who are feeling anxious, depressed, stressed or worried.

What they provide: 

Provides individual therapy, self-help courses and one-off workshops for people experiencing common mental health difficulties such as stress, anxiety and low mood.

Can I refer myself?

Yes.

14. Confidential helplines

If you are feeling down and would like to speak to someone, there are a number of free confidential helplines that provide high quality specialist information and advice.

Be GambleAware

Who is the service for?

Those with a gambling addiction

Opening hours and contact details

Monday to Sunday 8am - Midnight

Phone: 0808 8020 133

Mind’s Blue Light Info Line

Who is the service for?

People who work or volunteer for the emergency services or are related to someone who does.

Opening hours and contact details

Monday to Friday (except for bank holidays). 9am to 6pm.

Phone: 0300 303 5999

Text: 84999

Email: bluelightinfo@mind.org.uk

BMA Counselling and Doctor Advisor Service

Who is the service for?

Doctors

Opening hours and contact details

24 hours, 7 days a week. Phone: 0330 1231234  

Frank

Who is the service for?

Those with a drug addiction.

Opening hours and contact details

24 hours, 7 days a week . Phone: 0300 123 6600

Mencap

Who is the service for?

For those with a learning disability.

Opening hours and contact details

Monday to Friday 9am to 5pm. Phone: 0808 808 1111

Mind - Kensington, Chelsea and Westminster Mind

Who is the service for?

Mental health support 

Opening hours and contact details

24 hours, 7 days a week. Phone: 0800 0234 650

Nightline

Who is the service for?

Students

Opening hours and contact details

Open from 6pm to 8am every night during term time. Phone: 0207 631 0101

Saneline

Who is the service for?

Mental health

Opening hours and contact details

Monday to  Sunday 4.30pm to 10.30pm. Phone: 0300 304 7000

Terrance Higgins

Who is the service for?

HIV.

Opening hours and contact details

Monday to Friday 10am – 8pm. Phone: 0800 802 1221

15. For anyone bereaved by suicide

The ‘Help is at Hand booklet’ provides practical support and emotional guidance for anyone bereaved as a result of suicide. The following support services are also available.

Child Bereavement UK

Who can they support?

Families and professionals bereaved by a dying or deceased child.

Opening hours and contact details:

Monday to Friday,  9am to 5pm. Phone: 0800 02 888 40

Child Death Helpline

Who can they support?

Support to anyone affected by the death of a child at any age.

Opening hours and contact details:

Monday to Friday between 10am to 1pm and 7pm - 10pm.

Tuesday and Wednesday from 1pm to  4pm

Phone: 0800 282 986 or 0808 800 6019

Cruse Bereavement Care

Who can they support?

Anyone bereaved by suicide.

Opening hours and contact details:

24 hours, 7 days a week. Phone: 0808 808 1677

Grief Encounter

Who can they support?

Bereaved children and families.

Opening hours and contact details:

Monday to Friday from 9am to 5pm. Phone: 0208 371 8455

Hope Again

Who can they support?

Children and young people to help to cope with loss.

Opening hours and contact details:

24 hours a day. Phone: 0808 808 1677

Survivors of Adults Bereaved by Suicide (SoBs)

Who can they can support?

Anyone bereaved by suicide. 

Opening hours and contact details:

Monday to Friday from 5pm to 9am.

The Compassionate Friends

Who can they can support?

Parents bereaved by a child’s death regardless of cause.

Opening hours and contact details:

Monday to Friday, 9.30am to 4.30pm. Phone: 0345 123 2304

Winston’s Wish

Who can they can support?

Children and families bereaved by suicide

Opening hours and contact details:

Open 24 hours a day. Phone: 08088 020 021

16. Apps to help with mental health

The following apps may help people at risk of suicide but are not a replacement for seeking medical/clinical help.
Apps are free to use unless stated otherwise.

NHS Go

What does the app do?

Aimed at 16-34 year olds, the app enables you to search local health services and find information on health and wellbeing, including mental health, sex and relationships, healthy eating and puberty.

What does the app provide? 

Designed for young people by young Londoners, the app provides trusted health information tailored to your needs.

Good Thinking

What does the app do?

This NHS digital wellbeing service helps Londoners with the four most common mental health issues – low mood, stress, sleeplessness, and anxiety. 

What does the app provide? 

The service includes two free apps - Be Mindful and Sleepio. Be Mindful offers free, evidence based and beginner friendly mindfulness training for Londoners. Sleepio is an online self-help programme based on Cognitive Behavioural Therapy (CBT) which enables you to learn cognitive techniques to help reset sleeping patterns naturally.

Elefriends

For those over the age of 17 only.

What does the app do?

Provides a supportive online community from the mental health charity Mind.

What does the app provide? 

Allows you to share experiences and listen to others by posting updates on the community feed. You can also read and share posts including photos. The community is oderated from 10am to midnight.

17. Membership organisations

Individuals affected by or who are at risk of suicide may benefit from the following additional support:

Way up

What the organisation does

A self-help group aimed at providing mutual support to those widowed in their 50s and 60s.

What they provide

Free members support forum and events organised by members themselves.

Additional information

Free to join

Widowed and Young (Way)

What the organisation does

A membership organisation for anyone who has lost a partner. It provides self-help support and guidance for widows and widowers under 50, through local groups, social activities and online forums.

What they provide

Advice and support services, a free confidential 24/7 helpline as well as outings and weekends away and a members only online chat facility.

Additional information

Membership costs £25 a year.

British Association for Counselling and Psychotherapy

What the organisation does

The professional association for members of the counselling professions in the UK.

What they provide

Website provides a searchable directory of accredited counsellors and therapists.

Additional information 

Advice line: 01455 883300 to find out about available accredited therapists and counsellors in your local area.

Caring responsibilities

What the organisation does

National membership charity for carers

What they provide

Provides advice, guidance and assistance for carers.


Last updated: 8 January 2019
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