Rent and service charges

If you have credit on your rent account, you may request a refund. To process your refund, you will need to complete the following information on the Resident Credit Refund Form which will remain confidential.

Please note that any other outstanding charges will be deducted from your refund amount. This includes, former tenancies, and housing benefit overpayments.

At busier times, it can take up to 15 working days from the date we receive a completed refund request form to issue your refund.

To combat fraud and protect residents, any bank account used to receive a refund must be verified. Please ensure you attach a copy of your current bank statement (dated within the last 3 months) clearly showing your name, address, account number and sort code alongside the refund request form. We do not need to see the transactions which you may redact if you wish.

We won’t be able to process a refund if you hold a savings account or post office account. An alternative would be to provide a family member’s current bank account details including a current bank statement (dated within the last 3 months)

Westminster City Council do not issue cheques for refunds.

You can return the refund request form together with your bank statement by email to [email protected] which is the quickest way to receive your refund or by post to your local Service Centres detailed below. Please mark your correspondence ‘Rent Refund Request'.

Please note that we cannot process a refund without this information.

Documents

Document

Resident Credit Refund Form PDF, 249.62 KB, 5 pages