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Information on Trading Standards

Consumer protection legislation and how we work to achieve a fair, safe trading environment with informed and confident consumers.

Contact the Trading Standards team


If you have a complaint about a trader or require advice about a dispute please contact Citizens Advice using the following details:

Citizens Advice Consumer Helpline on 03454 04 05 06.

Online enquiry form

Citizens Advice will give you practical and impartial advice on how to resolve your consumer issue and tell you the law which applies to your situation. Where applicable, they will refer details about reported traders to us and we will contact you if necessary. 


If you are a business based in the City of Westminster and require advice about how to comply with trading standards legislation please contact:

[email protected]  

Call 0207 641 2000.

If you are a business based outside the City of Westminster, contact your local Trading Standards Service. To find your council visit GOV.UK

Published: 2 February 2021

Last updated: 12 September 2023