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“This is definitely a win-win collaboration,” said Odile Facih, a member of the Oak Tree Residents Association and one of hundreds of residents who have told us what matters most to them about where they live.

“Groups congregate in stairwells, drugs are involved, and we’re intimidated.” When residents told about us their ASB concerns, we listened, by holding targeted walkabouts to focus on hotspots.

Talk to us in person about ASB in complete confidence at our drop-ins, where members of our team and the local police will be available. The surgeries are open to all tenants and leaseholders on the estate.

Due to technical works, the ability to pay service charges and rent online will be unavailable on Saturday 8 and Sunday 9 February 2020.

In our latest edition which lands on resident’s doormats on Monday 27 January, we follow the journeys of residents from across our estates as they have their say and get involved in new groups – just like the Warwick Crescent Sounding Board.

Anti-Social Behaviour is a key priority and it's our aim for every resident to feel safe and comfortable in their home. The Soho Angels project is one way we're working to help keep the Soho community safe.

You may have seen us out and about on your estate or in your local area, wearing our new navy-blue jackets, branded with ‘Housing Services, Here to Help’ across the back. This is part of our new Local Housing Services Offer.

This year there are 53 weeks of rent to pay for. However, the monthly Universal Credit system only accounts for 52 weeks so tenants who use universal credit to pay their rent, need to budget for the extra week.

We’re modernising our community facilities by installing high speed broadband across our halls. Dryburgh Community Hall is the latest venue to have a tech makeover, which will transform the lives of its many users.

On 1 April 2020 Thames Water are making the change to bill our tenants directly.