MyWestminsterhousing- Frequently asked questions

Can I use MyWestminsterhousing?

Yes! If you are a secure or flexible tenant or leaseholder of Westminster City Council housing you can register for a MyWestminsterhousing account.

What happens if I’m a household member but not on the tenancy or lease?

Only listed tenants and leaseholders can register for an account.

I am a TMO resident, can I register?

Unfortunately only Westminster City Council housing tenants and leaseholders can currently register for this service at the moment.

Once I've registered what happens next?

We will send you a secure unique PIN by email or post to verify your account, make sure it’s secure  and that no one else can view your information.

You will need this PIN number to verify your account when you login for the first time – just enter the number to unlock your MyWestminsterhousing account.

I’ve tried to register but it says my details don’t match, what can I do?

If your details don’t match we will contact you by phone to check your details by asking some security questions.

It’s saying I need my account number to register, where can I find this?

You’ll find this on any account statement we've sent you. You need to include the first eight numbers, if you have a ten digit number remove the last two figures at the end.

My registration details don't match, how long will I have to wait before I can get online?

We will contact you within 48 working hours, either by email or phone to check your details.

I have more than one tenancy, do I need two accounts?

If you hold more than one tenancy with us (for example a house and garage), you'll be able to see all information in one single account.

I'm trying to use my iPhone & iPad but its not working. What can I do?

If you want to use MyWestminsterhousing on your iPhone or iPad using Safari, you may not be able to view the site unless you switch off "private browsing". To do this:

1. Launch Safari from the home screen of your phone
2. Tap on the ""show pages"" icon in the lower right hand navigation
3. Now tap on ""private"" in the lower left hand corner
4. You may be prompted to close or keep all current tabs open. Make your choice
5. Now tap ""done"" in the lower right hand corner and continue browsing

Why can’t I see any repairs history before December 2017?

We're currently improving the quality of our data for this section and are ensuring all information will be available in future.

I’ve reported an issue through MyWestminsterhousing but I haven’t heard back yet, when can I expect to?

We hope to respond to all online queries within 24 hours. If you have ordered a new payment card, this will take 10 working days as we have to order this from our supplier.

How do I know my information is safe?

MyWestminsterhousing complies with all governmental security protocols which are in place to keep your information safe.

You can find out more about how we protect your data in our data protection and encryption policy