Coronavirus infections are increasing. Keep safe by washing your hands, covering your face and keeping space. If you have symptoms, please get tested. Learn more about controlling the spread of coronavirus

Residential bulky waste

If your unwanted items cannot be recycled at a micro-recycling centre, there are several options for disposing of bulky waste from your home and reusing unwanted items is the most environmentally-friendly way.

1. Freecycle and Freegle

You can give your old items to someone in the community using Freecycle and Freegle. Membership is free and this is often the quickest and easiest way to get rid of a useful item.

You may also be able to sell your item on eBay or Gumtree or search for local Facebook buy and sell groups.

2. Local recycling centre

If you're in a hurry, you can take your household bulky waste to your local recycling centre.

3. Bulky waste collection service

We provide a bulky waste collection service for £30 for up to 6 items. Each additional item is £5 per item. We aim to complete your collection within 10 working days.

If you get housing or council tax benefit, the service is free. However, qualifying residents are limited to 1 concession collection of up to 6 items every 90 days.

Items we collect

  • fridges
  • cookers
  • beds - including mattresses and bed frames
  • sofas
  • tables
  • wardrobes
  • washing machines
  • other large electrical items and furniture
The residential service isn't available to commercial businesses or landlords. These customers should use our commercial bulky waste service.

Where to leave your collection

Due to risk of Covid-19 infection to the public and collection staff items for collection should be left in front gardens, communal reception areas or communal bins stores.

However, we are still offering assisted bulky waste collections (whereby we will come into your property to collect the bulky waste items) for any resident who is physically unable to leave their items outside their property, such as any residents with disabilities or elderly residents.

Where there is nowhere suitable on private land to collect from then residents can leave the bulky items on-street on the day on the day of collection, as long as access isn’t blocked.

Our vehicles can only collect bulky waste items of a reasonable size (less than 6 foot). Please break down any larger items so they are suitable for collection.

Book a collection

Call back

The booking team should call back within 2 working days for chargeable requests and 3 working days for concession requests. They will then advise you of the next available collection slot. Please let us know what time during office hours are you best available for a call back. However, due to high volumes, there is no guarantee that you will be called back at that time.

We will make 3 attempts to contact you and leave a message if possible. If you don't get back to us after the third call your collection will be cancelled and you will have to rebook.

Adding or removing items after booking is not possible

It's not possible to change the number of items collected after the booking is confirmed as space is allocated on the collection vehicle for each item at the time of booking.

If you wish to have fewer items collected there is still a cost to the council as the space has already been allocated.

Some items we collect might be re-used by residents receiving assistance from the Local Support Payment scheme.

Last updated: 25 September 2020