If your unwanted items cannot be recycled at a micro-recycling centre, there are several options for disposing of bulky waste from your home and reusing unwanted items is the most environmentally-friendly way.
We provide a bulky waste collection service for £25 for up to 5 items. Each additional item is £5 per item. We aim to complete your collection within 10 working days.
If you get housing or council tax benefit, the service is free. However, qualifying residents are limited to 1 concession collection of up to 5 items every 90 days.
We prefer to collect from the ground level if it is kept off the street but we can collect from the upper floors of a property if it is necessary.
We can only remove items that 2 people are able to lift safely. If your item is a sofa bed or reclining sofa please either disassemble the item prior to collection or bring it to a suitable place off street at ground level.
The booking team should call back within 7 working days for chargeable requests and 3 working days for concession requests. They will then advise you of the next available collection slot. Please let us know what time during office hours are you best available for a call back. However, due to high volumes, there is no guarantee that you will be called back at that time.
We will make 3 attempts to contact you and leave a message if possible. If you don't get back to us after the third call your collection will be cancelled and you will have to rebook.
Adding or removing items after booking is not possible
It's not possible to change the number of items collected after the booking is confirmed as space is allocated on the collection vehicle for each item at the time of booking.
If you wish to have fewer items collected there is still a cost to the council as the space has already been allocated.
Some items we collect might be re-used by residents receiving assistance from the Local Support Payment scheme.