‘Report it’ tool upgrade for waste and highways issues

Tue, 20/08/2019

Westminster City Council has today rolled-out a more simple and intuitive way for the public to report waste and highways issues, with more categories to be added in the coming months.

The new Westminster FixMyStreet platform is the quickest and easiest way for residents, business and visitors to report issues on the borough’s streets, such as dumped rubbish and abandoned bikes.

From today (August 20), the following issues can be reporting using this new tool:

  • fly tipping
  • street cleaning
  • street lights
  • drains
  • signs and bollards
  • abandoned bikes

All other issues can be reported in the usual way, by visiting our 'Report it' menu page.

The upgrade has been made in response to user feedback. It provides significant improvements to the online journey for those wishing to quickly and easily flag a waste or highways issue for the council’s attention.

In preparation for today’s switch on, many members of the public have been involved in testing the new on-line service. Their comments helped shape and refine the new, mobile-friendly experience. Following the phase one go-live, use of the tool will be carefully monitored, and feedback continually welcomed for future improvements.

The mobile-friendly site enables you to enter your postcode or location, providing an interactive map of that area. Problems already reported in that area can be seen, and user can report ones of their own by clicking on the map at the location of the problem.

Reports go to the relevant services at Westminster City Council who will then investigate and respond.

Reports can still be made by telephone, and you can get in touch with the council via the usual channels.

Cllr Paul Swaddle, Westminster City Council Cabinet Member for Customer Services and Digital said:

“We are committed to delivering a good customer service experience to residents, businesses and visitors, and our new on-line reporting tool is an essential way of doing this.

“This system has been developed using customer feedback and will be continuously improved as more services are made available.”


Last updated: 21 August 2019