Odour problems

Odours can be caused by:

• sewage
• poor waste practices
• the keeping of animals
• some commercial kitchen practices

Odours can become a problem if it:

• interferes with the use or enjoyment of your home
• affects your health

We can investigate odour problems from industrial, commercial, or other business premises.

If you make a report of an odour problem, an officer will review your report within 4 working days.

If you think an odour could be gas, call the National Gas Emergency Service: 0800 111 999.

Restaurant and commercial kitchens

Westminster has lots of restaurants and commercial kitchens that may release cooking odours and smoke into the air.

If smoke or odour from a commercial kitchen interferes with the use or enjoyment of your home, or affects your health, you can make a report to us.

Odours we cannot investigate

We cannot investigate strong smells or odours caused by:

• cooking smells from a person’s home
• cigarette smoke travelling between properties