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Licensing appeals and complaints

Find out about making an appeal or complaint against the granting or conditions of a licence

Published: 20 January 2021

Last updated: 20 January 2021

Appeals by applicants

If your application is refused, or if you're unhappy with the conditions attached to the licence, most licence types have a right of appeal.

Before you take any formal action, please contact the Licensing team for advice by emailing: [email protected] 

To make an appeal, you must write, within 21 days of the decision, to:

Westminster Magistrates' Court

Marylebone Road
Westminster
London NW1 5BR

Appeals by other parties

Interested parties can also appeal against the granting of a licence. Appeals should be made, within 21 days of notice of the decision, to:

Westminster Magistrates' Court,

181 Marylebone Road,
Westminster
London NW1 5BR

Consumer complaints and reporting problems

Before you make a formal complaint, we advise you to first contact the trader, preferably by letter with proof of delivery, to try to resolve the issue.

If that proves unsuccessful, and you are in the UK, Citizens Advice consumer service can provide advice. From outside the UK, contact the UK European Consumer Centre.

You can report problems such as noise or pollution online using our Report it tool.

To make a complaint about the Licensing team or the service you have received, please follow our complaints procedure.