Library service user research participation form
Westminster City Council and Royal Borough of Kensington and Chelsea are working with digital agency dxw on a research project to understand how the public read, learn and connect with their communities.
The research session
Our phone conversation will be around 30 to 45 minutes long. During the call we will ask you questions about your experiences with reading, learning and connecting with others.
Taking part in research is voluntary. You can take a break or stop at any time.
Collecting research data
Westminster City Council and Royal Borough of Kensington and Chelsea may make sound recordings and take detailed notes of your research session. Westminster may also make a complete transcript from the recordings.
Westminster City Council, Royal Borough of Kensington and Chelsea and dxw staff will be able to review and use the research data.
We will store any research data we collect securely for up to 1 year.
Observing the research
Westminster City Council, Royal Borough of Kensington and Chelsea and dxw staff may listen to your research session, through a conference call link.
Sharing results
Westminster City Council, Royal Borough of Kensington and Chelsea and dxw will share the results of the research with stakeholders. Westminster City Council, Royal Borough of Kensington and Chelsea and dxw may make some of these results public. The results we share and make public will not contain any of your personal data or anything that could identify you.
Consent
By completing and submitting this form, you agree to take part in the research session and you consent to the personal data you (audio recordings and notes) give being used to help dxw, Westminster City Council and Royal Borough of Kensington and Chelsea understand the needs of people wanting to read, learn and connect. Personal information including your name, address and contact details will not be shared with anyone.
If you have any questions after your research session about anything in this document or if you consider that your personal data has been misused or mishandled please write to Neil Samson, Customer Experience and Digital, 17th Floor, 64 Victoria Street, Westminster, London, SW1E 6QP.
Using your personal information
The information you have provided will be used by the Council’s Web Services Team, Royal Borough of Kensington and Chelsea's Web Team and DXW to process your request to participate in the Library Service user research.
The council will not use the information you provide for other unrelated purposes. The council will not share your data with any other third parties unless it is legally obliged or lawful to do so. This includes where it is deemed necessary for the prevention and detection of crime, the protection of the public purse or where there is a risk of serious harm or threat to life. The council will inform you of any changes to the processing of your data as soon as it is reasonably practicable to do so.
For more information on your data protection rights and how the council processes personal data please read the council’s Fair Processing Notice.
Should you require a copy of your personal data please write to the council’s data protection team or submit a Subject Access Request (DOC, 114KB). If you would like to raise a complaint or ask specific questions about how your information has been processed please email the Council’s Data Protection Officer at [email protected]
Finally, please also ensure to notify us immediately if there are any changes in your circumstances and personal details in order for us to maintain an accurate and up to date record of your information.