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Building accessibility

How we are working to improve access around Westminster for all.

We are committed to making improvements to make sure that Westminster provides better access to all. Following your feedback, we are working in partnership with organisations to make our city more accessible.


We have recently rolled out the disability aware platform WelcoMe across our libraries and archive centre, and leisure centres to make your visit as personable and anxiety free as possible.

What will be expected when I visit a library using WelcoMe?

  • Using the WelcoMe platform, you can create your own profile and include your access needs and information about what support you require.
  • This information is sent to the customer service or front of house team at your selected venue.
  • The aim of the WelcoMe website is to give you confidence that your needs are understood and will be met upon arrival at the venue.

Find out more about using WelcoMe

You can also make a booking at one of our leisure centres or libraries below.

Leisure centres



Sociability is a disabled-led technology company. They provide detailed, reliable and accurate accessibility information for local hospitality, retail and leisure venues.

Sociability empowers disabled visitors to plan ahead with confidence, and to spend more time doing the things they love with family and friends. Learn more on the Sociability website or download their free mobile app.

In partnership with Everyone Active we have now launched Sociability at their Queen Mother Sports Centre, on Vauxhall Bridge Road. You can have a look around the venue on the Queen Mother Sports Centre Sociability website, and please let us know your thoughts.

Public and disabled toilets

As part of our commitment to creating a more accessible city and following on from public requirements we are creating three new Changing Place toilets across Westminster. We plan to have these works completed and toilets operational within the next 18 to 24 months.

To make this happen we are working with Muscular Dystrophy UK to put the correct measures in place following British Standard (BS) 8300.

The logo for a Changing Place toilet has been designed to highlight the differences between a standard accessible toilet and a Changing Place toilet.

Map of all Changing Place toilets across the UK

Find the nearest public toilet in Westminster


AbilityNet have advice on making your device easier to use if you have a disability.

More information about our website's accessibility