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Engage, listen, learn, act, report.

Your Voice Counts

We want to continue listening to our tenants and leaseholders, to understand what’s important to you and how we can improve our services. Find out about the different ways you can get involved in decisions about your home and neighbourhood.

No matter how much time you can spare, we have an opportunity for you, from joining a regular panel, completing an online consultation, to taking part in a focus group on a particular topic. Thank you for taking the time to get involved.  

See how resident involvement is already making a difference.

Contact us 

To register for any of our opportunities, please email us on [email protected] 

Your neighbourhood

A cartoon blue house with four windows and people in each one

Find out how to join or form a Resident Association, take part in an estate walkabout, or take control of services where you live.

Shape your neighbourhood

Help us shape the housing service

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Be a voice of change for housing in Westminster. Our monthly Resident Forums are an opportunity to get the inside scoop on housing service developments, challenge, advise, and meet other residents who also want to make a difference.

Shape the housing service

Have your say on specific issues 

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Work flexibly alongside our housing staff to improve specific parts of the housing service, from repairs, to building safety, to communication.


Work on specific issues

Housing satisfaction surveys

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We partner with Kwest, an independent market research company, to conduct satisfaction surveys with our tenants and leaseholders. This collaboration helps us gather objective and accurate feedback to improve our services.


Find out more

Have your say online

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Can’t meet us face to face but still want to contribute your thoughts? Have your say on housing through short online surveys, or join our consultation hub to inform services across the council.

Share your thoughts online

Coming to your community  

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Do you want to talk to us in a location that’s convenient to you? We can come to your estate, community group or event to talk about our housing services.

Schedule a visit

Key leaseholders  

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Work with our leasehold team to scrutinise your service charges.

Become a key leaseholder

Young voices

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Find out about opportunities for young people to have their voice heard.

How we work with young people

How your feedback is making a difference

Charlwood Street housing office

We have: 

  • Opened three new Housing Service Centres in the last 12 months.
  • Set up new Housing Surgeries across the borough.
  • Brought the housing service to you between June 2022 and August 2023, with housing staff knocking on doors – we knocked on 10,494 doors across Westminster and spoke to 3,702 households.
A lady from Morgan Sindell carrying out a repair

We have: 

  • Started a call back service on all repairs and we are trialling a resident sign-off on communal repairs, we will share with residents the findings from this trial.
  • Started a 9-month trial for directly employed Westminster staff to deliver communal repairs, creating a more local handy person service. 
  • Just launched a city-wide consultation on a draft repairs policy to capture a diverse and inclusive range of voices and experiences. We will use the feedback you give us to improve our repairs service.
image of 3 women in white t-shirts with their arms and hands in the air

We have: 

  • Opened our community centres to all groups, you can now book our halls for prayer groups and religious services.  
  • Increased our grants to local associations rewarding those local groups who are working hard to be more representative of their communities 
Three hands with henna decorations on them on top of westminster city council branded tote bag

We have:

  • funded two youth clubs 5 days a week for young people living in Westminster housing
  • We fund two youth hubs, including a mentoring programme for young people
  • Raised funding for youth club to start at Grosvenor estate, with the support of councillors and local people
  • We have resurfaced the MUGA at John Aird Court and are working on improvements to Fisherton estate playground
  • We offer work experience to young Westminster residents.
  • Started an Ebulletin ‘News4Youth’ rounding up all local opportunities for young people in Westminster.
Paige, working at a desk, looking down at her laptop
  • All housing staff have recently received industry recognised customer service training. 
  • We have also rolled our new safeguarding training for WCC staff, managers and contractors. 
  • In the next couple of months we are launching ground-breaking systemic training within the department, this will be for every single level within the department.
Some raised beds with flowers and trees on the Lisson Green Estate
  • We have introduced new food growing spaces in Churchill Gardens and Grosvenor estate.
  • A sensory garden for children with special educational needs on Lillington and Longmore.