Rent and service charges

If you have credit on your rent account, you may request a refund. To process your refund, you will need to complete the following information on the Resident Credit Refund Form which will remain confidential.

Please note that any other outstanding charges will be deducted from your refund amount. This includes, former tenancies, and housing benefit overpayments.

At busier times, it can take up to 15 working days from the date we receive a completed refund request form to issue your refund.

To combat fraud and protect residents, any bank account used to receive a refund must be verified. Please ensure you attach a copy of your current bank statement (dated within the last 3 months) clearly showing your name, address, account number and sort code alongside the refund request form. We do not need to see the transactions which you may redact if you wish.

We won’t be able to process a refund if you hold a savings account or post office account. An alternative would be to provide a family member’s current bank account details including a current bank statement (dated within the last 3 months)

Westminster City Council do not issue cheques for refunds.

You can return the refund request form together with your bank statement by email to [email protected] which is the quickest way to receive your refund or by post to your local Service Centres detailed below. Please mark your correspondence ‘Rent Refund Request'.

Housing Service Centre	Address
Central Area Service Centre	24 Lilestone Street, Lisson Green Estate, NW8 8SR
North Area Service Centre	1 Glasgow House, Lanark Road, W9 1QY.
Queens Park Housing Service Centre (North)	82 Bruckner Street, W10 4EY.
South Area Service Centre	137 Lupus Street, SW1V 3HE
Charlwood Street Housing Service Centre (South)	1-3 Charlwood Street, SW1V 2ED
West Area Service Centre	155 Westbourne Terrace, W2 6JX
Bayswater Service Centre	Shrewsbury Rd, London W2 5PR

Please note that we cannot process a refund without this information.

 

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