Coronavirus infections are increasing. Keep safe by washing your hands, covering your face and keeping space. If you have symptoms, please get tested. Learn more about controlling the spread of coronavirus

Contact us about Housing Benefit

Telephone: 0800 072 0042 - freephone including mobiles, Monday to Friday, 8am to 6pm (the call centre also has a language line)

Email: westminster.benefits@secure.capita.co.uk

Post: Westminster Benefit Services, PO Box 82, Erith, DA8 1WJ

Online: claim for Housing Benefit or Council Tax reduction, or tell us about a change of circumstance - you will also be able to upload evidence to support your claim ( or you can post documents to Westminster Benefits Service, PO Box 82, Erith, DA8 1WJ)

Home visits: we regret that we can no longer arrange for an officer to visit people at home

In person: the Housing Benefit reception sites are closed until further notice

Feedback and service standards

If you have a suggestion, or wish to leave feedback regarding Westminster City Council's Benefits Service please use the online customer comment tool.

See our latest monthly service standards (PDF, 103KB)

Last updated: 6 May 2020