Contact us about Housing Benefit

Telephone 0800 072 0042 (Freephone Monday to Friday 8am to 6pm). 

The call centre also has a language line.


Write to Westminster Benefit Services, PO Box 82, Erith, DA8 1WJ.

You can use a free phone to speak to council departments at our libraries or Westminster City Hall. 

To see a member of staff in person regarding either your Housing Benefit or Council Tax Support, visit one of our reception offices:

101 Orchardson Street, London NW8 8EA (Monday to Friday 8.30am to 5pm)

180 Vauxhall Bridge Road, London SW1V 1ER (Monday to Friday 8.30am to 6pm)

We offer a full translation service from all of our offices and a textphone on 0845 0700 281. We can also provide documents in alternative formats such as Braille, large print and audio.

If you are unable to visit our offices because of a disability or if you are a vulnerable person, we can arrange for an officer to visit you at your home.

Service standards for the Benefits Service

See our latest monthly service standards (DOC, 31KB)

Last updated: 4 October 2018
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