Contact us about Housing Benefit

Telephone: 0800 072 0042 - freephone including mobiles, Monday to Friday, 8am to 6pm (the call centre also has a language line)

Email: westminster.benefits@secure.capita.co.uk

Post: Westminster Benefit Services, PO Box 82, Erith, DA8 1WJ

Online: claim for Housing Benefit or Council Tax reduction, or tell us about a change of circumstance - you will also be able to upload evidence to support your claim ( or you can post documents to Westminster Benefits Service, PO Box 82, Erith, DA8 1WJ)

Home visits: we regret that we can no longer arrange for an officer to visit people at home

In person: the Housing Benefit reception sites are closed until further notice

Feedback and service standards

If you have a suggestion, or wish to leave feedback regarding Westminster City Council's Benefits Service please use the online customer comment tool.

See our latest monthly service standards (PDF, 103KB)

Last updated: 6 May 2020