National restrictions are in place. Learn what this means if you live or work in Westminster.

Contact us

Find information or order, apply and pay for council services right here on our website. It's quick, convenient and open for business 24 hours a day.

You can report street problems online, including noise, dumped rubbish, missed bin collections and planning issues.

Council services

Adult services

Find out about social care for vulnerable adults such as the disabled or elderly, or tell us if you are worried about a vulnerable adult.

Learn more about adult services

020 7641 2500


Find out how to claim Housing and Council Tax Benefit to help pay your rent and council tax. Tell us about any changes to your circumstances or make an enquiry about your claim.

Learn more about benefits

0800 072 0042

Births, deaths, marriage and citizenship

Find out about registering a birth or death, getting married or having a civil partnership in Westminster, or becoming a British citizen.

Learn more about births, deaths, marriage and citizenship

020 7641 7500

Children's services

Find out about Social Services, childcare, schools and family support, or tell us if you are worried about a child.

Learn more about children's services

020 7641 4000

Council services for business

Find out more about paying your business rates, licensing your business, commercial waste and special events.

Learn more about council services for business

020 7641 7000

Council Tax

Find out more about paying, registering, checking your balance or setting up a Direct Debit, or make an enquiry.

Learn more about Council Tax

0343 178 2743

Electoral services

Find out about registering to vote or local elections.

Learn more about electoral services

020 7641 7500


Find housing information and applications, and advice about being homeless.

Learn more about housing

020 7641 1000


Find locations and opening times, and information on how to renew books and DVDs, or make an enquiry.

Learn more about libraries

020 7641 6200


Find out how to search for, view and comment on licensing applications, and find information about applying for a licence.

Learn more about licensing

020 7641 6500


Find out about permits for residents and businesses, disabled badges and suspended parking bays. You can also pay a parking ticket or challenge a fine.

Learn more about parking

020 7823 4567


Find out how to search for, view and comment on planning applications, and find information on submitting a planning application.

Learn more about planning

020 7641 6500

Recycling and rubbish

Find out when your rubbish is collected, order bin bags and get information on how to recycle.

Learn more about recycling and rubbish

020 7641 2000


General enquiries

For general information, please search the website.

020 7641 6000

    Report It 

    Keeping our streets safe and clean is a priority for us. If you see a problem, let us know using Report It.

    Contact us using a British Sign Language interpreter

    British Sign Language users can contact us using a British Sign Language interpreter through the InterpretersLive! service, provided by Sign Solutions.

    The service is available 7 days a week, 365 days per year. 

    Online applications and payments

    View a list of council services you can apply or pay for online.


    If you’re not happy with the service you’ve received from the council, let us know and we’ll do what we can to fix it.

    Website feedback

    Use the 'Report a problem with this page' form at the bottom of the relevant page to send us feedback about the website.

    Other feedback

    Have your say on issues that affect you and your local area, such as petitions and consultations. You can also provide suggestions for improving our services or leave compliments if you've received good service.

    Calls may be monitored or recorded.

    Sign up, stay informed

    You can also keep up-to-date with what's going on in Westminster by subscribing to our newsletters.

    Press and media enquiries

    Westminster City Council's press office is operational 24 hours a day, 365 days a year.

    Westminster City Hall postal address

    Westminster City Hall
    64 Victoria Street 
    SW1E 6QP

    Last updated: 24 April 2020