Community trigger

The community trigger gives anti-social behaviour victims the ability to demand action and a case review where persistently reported problems have not been addressed.

It has been trialled in pilot areas and has now launched in Westminster.

How to activate the trigger

If you've reported 3 incidents of anti-social behaviour in the last 6 months, to either the council, the police or your housing agency, and you feel that no action has been taken, you can start a community trigger. 

Start a trigger

What happens next?

Once the community trigger has been activated, the council will meet with all relevant agencies to try to resolve the issue.

Within two working days you will receive acknowledgement from the council. Within ten working days the case will be reviewed by a panel of professionals from multiple agencies. Within twelve working days you'll be informed of the outcome and a proposed action plan (if applicable).

If you wish to appeal the panel’s decision, you must do so in writing within 10 working days of receiving the decision letter. Please send your appeal letter to Claire HardyCommunity Trigger Appeals, Residential Services, Public Protection and Licensing, Westminster City Council, Westminster City Council, Portland House, Bressenden Place, SW1E 5RS.

We promise to keep you updated with the investigation and any action we take. 

If you are still unhappy following the Appeal Panel’s decision, you can make a stage 2 complaint under the council’s corporate complaints policy via our complaints page.


If you have any comments or feedback, please contact the Community Protection Team at

Last updated: 10 August 2017
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