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Contact us about Housing Benefit and Council Tax Support

How to get in touch with us if you have a question about Housing Benefits.

Get in touch

Our benefits home visiting service has resumed from Monday 19 July 2021. Please call 0800 072 0042 for further details and to arrange a home visit.

The Housing Benefit reception site has also reopened at 180 Vauxhall Bridge Road, London SW1V 1ER. Opening times are from 8:30am to 5pm, Monday to Friday.

Read the benefits service privacy notice.

System access FAQs and encrypted email guide

Please use the documents below to find some frequently asked questions about the Benefits Online pages and a guide to open encrypted emails received from the Benefits Service.

Opening secure emails guide PDF, 1.11 MB, 11 pages

Feedback and service standards

If you have a suggestion or wish to leave feedback regarding Westminster City Council's Benefits Service please use the online customer comment tool.

Published: 11 January 2021

Last updated: 8 July 2024