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Contact us about Housing Benefit and Council Tax Support

How to get in touch with us if you have a question about Housing Benefits.

Published: 11 January 2021

Last updated: 7 September 2022

Get in touch

Our benefits home visiting service has resumed from Monday 19 July 2021. Please call 0800 072 0042 for further details and to arrange a home visit.

The Housing Benefit reception site has also reopened at 180 Vauxhall Bridge Road, London SW1V 1ER. Opening times are from 8:30am to 5pm, Monday to Friday.

We ask that all customers planning to visit reception adhere to social distancing guidelines whilst inside the building.

The wearing of masks will be at the discretion of each individual, but we request that they are worn whilst inside the building.

System access FAQs and encrypted email guide

Please use the documents below to find some frequently asked questions about the Benefits Online pages and a guide to open encrypted emails received from the Benefits Service.

Document
Benefits online access FAQs - April 2021
Document
Opening secure emails guide
Opening secure emails guide PDF, 1.11 MB, 11 pages

Feedback and service standards

If you have a suggestion, or wish to leave feedback regarding Westminster City Council's Benefits Service please use the online customer comment tool.