Contact us about Housing Benefit and Council Tax Support
How to get in touch with us if you have a question about Housing Benefits.
Get in touch
- Telephone: 0800 072 0042 - freephone including mobiles, Monday to Friday, 8am to 6pm (the call centre also has a language line)
- Email: [email protected]
- Post: Westminster Benefit Services, PO Box 82, Erith, DA8 1WJ
- Online: Apply for Housing Benefit or Council Tax Support or tell us about a change of circumstance. You will be able to upload evidence to support your claim.
Our benefits home visiting service is available for residents. To arrange a home visit or for more information, please call 0800 072 0042.
The Housing Benefit reception site is located at 180 Vauxhall Bridge Road, London SW1V 1ER. Opening times are from 8:30am to 5pm, Monday to Friday.
Read the benefits service privacy notice.
System access FAQs and encrypted email guide
Please use the documents below to find some frequently asked questions about the Benefits Online pages and a guide to open encrypted emails received from the Benefits Service.
Feedback and service standards
If you have a suggestion or wish to leave feedback regarding Westminster City Council's Benefits Service, please use the online customer comment tool.
Published: 11 January 2021
Last updated: 5 December 2024