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Contact us about Housing Benefit and Council Tax Support

How to get in touch with us if you have a question about Housing Benefits.

Published: 11 January 2021

Last updated: 12 April 2021

Get in touch

Telephone: 0800 072 0042 - freephone including mobiles, Monday to Friday, 8am to 6pm (the call centre also has a language line)

Email: [email protected]

Post: Westminster Benefit Services, PO Box 82, Erith, DA8 1WJ

Online: Apply for Housing Benefit or Council Tax Support or tell us about a change of circumstance. You will be able to upload evidence to support your claim. 

Home visits: we regret that we can no longer arrange for an officer to visit you at home

In person: the Housing Benefit reception site is closed until further notice

Feedback and service standards

If you have a suggestion, or wish to leave feedback regarding Westminster City Council's Benefits Service please use the online customer comment tool.