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Accessibility

Find out more about how we are working to make our website as accessible and usable as possible.

Non-accessible content

The content listed below is currently non-accessible:

• Maps using Leaflet and Open Street Map. These were not in scope at the time of the accessibility audit and will be audited in due course.

• YouTube iframes without title attributes. We are currently working on this issue with the aim to resolve it so that our content editors can freely add consistently accessible YouTube embedded videos on the site.

• Empty links. This issue has come to our attention on this page and we are actively investigating.

  • non-text content and images of text
  • videos and images with missing captions or text alternatives
  • pages navigated with a keyboard and assistive technologies
  • some maps
  • pages with missing labels such as form fields, page titles, empty links, tables, iFrames
  • duplicate link text
  • pages where the default language is not set
  • some PDF documents
  • pages with low colour contrast

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Live chat

Housing services live webchat forms do not at present meet WCAG 2.1 AA accessibility standards. We are however, working closely with our software suppliers to undertake further design and testing. This will continue to be reviewed and updated.

MyWestminster account and digital card 

We are committed to ensuring the current version of the MyWestminster account and digital card solution continues to meet WCAG 2.1 AA accessibility standards. We are continuing to work closely with our Suppliers to test, and update the content. 

MyWestminster account and digital card 

We are committed to ensuring the current version of the MyWestminster account and digital card continues to meet WCAG 2.1 AA accessibility standards. We are continuing to work closely with our suppliers to test, and update the content. 

Free school meals application process

The council is committed to ensuring our online services are accessible to all users. 

The free school meals application process is working to comply with the Web Content Accessibility Guidelines version 2.1 AA in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

To help us achieve and maintain our objective, we have commissioned The Digital Accessibility Centre (DAC) to conduct a WCAG 2.1 AA level compliance audit including extensive manual testing. 

The services currently booked for testing are: 

  • Free School Meals - phase 2 

We anticipate the outcome of all tests to be complete by March 2023.

Published: 28 January 2021

Last updated: 26 January 2023