Millbank Estate Major Works (project S159)

How to report a defect

To report a defect or give feedback in relation to these works, please use the contact details below:

• Call 01322 612 320 Monday to Thursday between 8.30am to 5.30pm and Friday between 8.30am to 4.30pm.
• Alternatively email [email protected] and quote the project reference number S159 in the subject field, and give your name, address, issues which relate to the major works, and contact telephone number and/or e-mail address.
• To report a defect out of hours, please call 01322 660 226.

We will then arrange for the defect to be investigated and will contact you to arrange an appointment.

If you would like a Westminster Council representative present at the appointment, let us know at the time you make the appointment, and we will try to ensure someone from the project team is present.

The defects liability period ends on 3 October 2025.

We would like to thank you for your patience and understanding while we undertook the major works on the Millbank Estate.

We would also like to thank the Tenant Management Organisation chair and members for their support during these works.

You can find the snagging list here.