This stage covers when work has started onsite:
Once onsite, the contractor is responsible for all aspects of work, from delivery, quality and communication with residents. Any issues or queries about the work, should be referred to the contractor in the first instance.
All projects will have a dedicated resident liaison officer, who will be responsible for keeping residents updated and informed throughout.
As the works near completion, the contractor will invite residents to attend an end of works inspection with the site team to ensure all issues have been addressed.