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Contact us

Find contact information for the City Save team, and information on replacement cards.

Having a problem using the website or signing up to our newsletter? Please call 020 7641 6000 or email [email protected]


  • If your Westminster City Save card has been lost or stolen, please call 020 7641 6000 to request a new card or fill in our replacement card form.

  • If you have applied for a card but are yet to receive it, please check your junk mail for a verification email from us following your registration. The email contains a link which will verify your account, and a card will be sent to you when this link is verified.

  • Cards can take up to 4 weeks to arrive.

If you have questions about specific Westminster City Save or Value for Money Friday offers please take a look at the terms and conditions on the individual offer pages or contact the offer directly.

Contact information

To contact us by post:

Westminster City Save, Communications Department, Westminster City Hall, 64 Victoria Street, London, SW1E 6QP

Email: [email protected]

Replacement card

Order a replacement City Save card

Published: 28 May 2021

Last updated: 27 May 2022