While we have been unable to meet our residents in person, our housing services team has developed new ways of working, such as moving some services online and supporting our residents and local communities through Westminster Connects. As a result, we have reached many more residents across the City. We want to build on this, and the new approach would involve open groups in which residents and housing staff can engage and provide feedback to address both service-wide and local issues. The groups would enable residents to get involved in topics that most interest them, from policy and performance to estate actions plans. This would lead to more meaningful conversations, decisions and results.
We are consulting our tenants and leaseholders over the next four weeks and listening and acting on their feedback is absolutely key to improving and tailoring our housing services. As part of this consultation, a leaflet explaining the proposed approach, along with a form to provide feedback has been posted to all residents supported by our housing services. There is also a dedicated webpage where residents can read about our approach and fill out the online feedback form. We will be hosting two webinars on 12 May at 1pm and 13 May at 6pm for residents to ask questions directly to our resident engagement team.
Debbie Jackson, Executive Director of Growth, Planning and Housing at Westminster City Council said:
In our latest City for All plan under our Vibrant Communities pillar, one of our key commitments is to offer a wider range of opportunities for residents to engage with us. Housing staff are committed to listening and acting on residents’ feedback and we want to make sure that any new resident engagement approach works for our housing services residents.
After the consultation ends on Friday 21 May, we will update residents through the dedicated webpage with the feedback we have received and how this changes the new approach.
Published: 23 April 2021