Read, learn and connect - help us improve our services

Thank you for agreeing to take part in our research.

Westminster City Council and Royal Borough of Kensington and Chelsea are working with digital agency dxw on a research project to understand how the public read, learn and connect with their communities.

The research session

Our phone conversation will be around 30 to 45 minutes long. During the call we will ask you questions about your experiences with reading, learning and connecting with others.

Taking part in research is voluntary. You can take a break or stop at any time.

Collecting research data

Westminster City Council and Royal Borough of Kensington and Chelsea may make sound recordings and take detailed notes of your research session. Westminster may also make a complete transcript from the recordings.

Westminster City Council, Royal Borough of Kensington and Chelsea and dxw staff will be able to review and use the research data.

We will store any research data we collect securely for up to 1 year.

Observing the research

Westminster City Council, Royal Borough of Kensington and Chelsea and dxw staff may listen to your research session, through a conference call link.

Sharing results

Westminster City Council, Royal Borough of Kensington and Chelsea and dxw will share the results of the research with stakeholders. Westminster City Council, Royal Borough of Kensington and Chelsea and dxw may make some of these results public.
The results we share and make public will not contain any of your personal data or anything that could identify you.

Consent

By completing and submitting this form, you agree to take part in the research session and you consent to the personal data you (audio recordings and notes) give being used to help dxw, Westminster City Council and Royal Borough of Kensington and Chelsea understand the needs of people wanting to read, learn and connect. Personal information including your name, address and contact details will not be shared with anyone.

If you have any questions after your research session about anything in this document or if you consider that your personal data has been misused or mishandled please write to Neil Samson, Customer Experience and Digital, 17th Floor, 64 Victoria Street, Westminster, London, SW1E 6QP.