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COVID-19 advice and information

Find advice and information on COVID-19 and housing services.

Published on: 24 January 2021

Last updated: 28 April 2022

Contacting us and staying connected

We have a range of ways for you to get in touch and access services in a way that is most convenient to you. Please note that due to COVID-19, we are experiencing a higher number of queries than normal. Thank you for your patience while it may take us longer than normal to answer and reply.

Service centres

Our Service Centres are open from 9am to 12pm Monday to Friday, for drop-in enquiries. If you need to speak to a member of staff, appointments are available from 2pm to 5pm Monday to Friday. 

If you have an emergency such as an urgent repair or a leak, please call us on 0800 358 3783 where our lines are open 24/7.

Updating you

Services may continue to change in response to COVID-19. We will keep you informed by email, text message, newsletters, and online. 

Please keep your details up to date with us via your MyWestminsterHousing online account, for when we send out essential information or need to contact you quickly.

Each fortnight, we send an email newsletter to all residents called YourHome with news and updates on our housing services, you can sign up to receive these. We also send a printed magazine version to all homes every three months. 

Engagement activities

We host fortnightly meetings online with residents, senior officers and the Cabinet Member for Housing Services, to stay in touch and hear about what’s important to you. Contact us to find out more about resident engagement and how you can get involved.

All in-person engagement activity has been suspended.