Getting to know you
Westminster City Council want to make sure that our housing service meets your needs in the best way possible. To do this, we are asking you to fill in the form below, to provide us with up-to-date information about you and the people in your household.
The questions include information about your personal circumstances as well as whether you have any vulnerabilities or support needs that may affect the service you need from us.
We will use this information to better understand your needs. For example, if we know that you have a mobility issue or support need, we can tailor our service to meet that need, such as informing officers who visit your home to give you enough time to get to your front door.
If you have any questions or concerns about the information we require in the form, please contact us and we will be happy to talk to you about this.
How do I fill out the form?
You will need your tenancy reference number to complete this form- you can find this on the top left hand side of the letter we have sent to you.
You are not required to answer every question, but your responses will help us to improve and tailor services so that you receive the most suitable support.
Frequently Asked Questions (FAQ)
If I am having difficulty who can help me fill the form out?
A Housing Officer can help, you can phone them on 0203 959 8606
Can I have the form in another language or format?
If you need a print copy of the questionnaire or need assistance with completing the form, please call the Housing Care and Support team on 0203 959 8606 Monday to Friday between 9am to 5pm.
Why are you sending out this questionnaire?
We want to make sure we have up to date details about our tenants, so that we can provide services to meet your needs. This also helps us to fulfil our obligations under data protection legislation and as a social landlord.
Some of the questions are personal, why do you need to know?
We are committed to providing fair, inclusive, and accessible services to everyone.
We will use this information to tailor our services to meet your needs, monitor the uptake of our services, and help to prevent discrimination.
Will you contact me to confirm you have updated my records?
Yes, we will contact you if any of the information you have provided is different to the information we hold about you on record so that we can confirm the changes you have informed us about.
In addition, if you have indicated you require support with any other housing matters, we will contact you to discuss this further.