This is where you can find information about coronavirus (COVID-19) including what you can do to protect yourself, and the impact of the disease on our services.
Anyone can spread the virus.
Find a list of local, community-led and national organisations that are able to provide support services during this time.
You can also sign up for our digital updates for the latest on our coronavirus response.
Following the announcement by Robert Jenrick MP, Secretary of State for Housing, Communities and Local Government, we are allowing NHS workers and care workers to park for free and without time limit in pay-to-park bays in Westminster until further notice.
If this applies to you, to enable our Marshals identify who should be granted this concession we ask that supporting evidence be placed in your windscreen, such as photocopies of your work pass with sensitive information removed, or a letter of evidence on headed paper from your employer.
Should you receive a Penalty Charge Notice (PCN) whilst carrying out your critical work, please challenge this with supporting evidence in the normal way as per the advice on the PCN and your challenge will be considered sympathetically.
We are also issuing similar parking disregards for other key workers where a need is identified. Applications for disregards will be considered on the basis of priority and available kerbside parking space.
If you fall into one of the approved Key Workers groups, please send through requests to email@example.com with the following details:
The disregards provided can last up to 12 weeks and their continued use beyond that period will be reviewed should that be necessary.
The single most important action we can all take, in fighting coronavirus, is to stay at home in order to protect the NHS and save lives.
Everyone must stay at home to help stop the spread of coronavirus.
This includes people of all ages – even if you do not have any symptoms or other health conditions.
You can only leave your home:
Continue to stay at home if you have either:
Coronavirus can make anyone seriously ill, but there are some people who are at a higher risk.
If you are at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.
Please visit the NHS advice for people at high risk for more information and advice on extra things you can do to avoid catching coronavirus.
To help yourself stay well while you're at home:
For more advice, see:
Stay up to date on the latest health advice by visiting NHS Coronavirus.
We have plans in place to keep essential housing services running. However, to slow the spread of the virus and help keep everyone safe, our housing services are changing.
We are doing everything we can to ensure urgent requests and those most in need are taken care of as a priority and we thank residents for their patience and understanding.
Whilst our phone lines remain open, until further notice we are:
We’re keeping residents updated and hope our service can return to normal soon.
Find out more within our Housing Services - Coronavirus FAQ guide.
Contact us on 0800 358 3783 for urgent housing services issues, such as emergency repairs, otherwise make use of our online housing services where residents can report repairs and anti-social behaviour, pay bills, find out about parking and more.
Residents should tell us if they/their household:
We’re updating all residents and proactively calling on those most vulnerable including people experiencing homelessness.
Westminster Connects links volunteers to those who need help. In the first instance, if you or anyone you know needs help as a result of coronavirus, please email us at firstname.lastname@example.org, call 020 7641 1222 or send us the details online.
If you are concerned about an adult who you think requires social care and support, phone 020 7641 1444 or 020 7641 1175 or email email@example.com.
If you are concerned about a child, phone 0207 641 4000 or email AccesstoChildrensServices@westminster.gov.uk.
The Westminster Registration Service is open for death registration appointments only.
To make an appointment to register a death please contact The Westminster Registration Service on 020 7641 7500.
You should not come into the Register office if you have any of the symptoms associated with the Coronavirus (a high temperature or above and a new continuous cough); tested positively for the coronavirus; recently travelled to an affected area / country; or have been in close contact with someone who has a confirmed case. You are advised to self-isolate as advised and contact NHS 111 online for further advice.
Please note we are experiencing high levels of calls and emails at the moment, so it may take longer than expected to respond to you. We apologise for any inconvenience this may cause.
For more information, including questions about citizenship ceremonies, and registering deaths and births, read our Registration Service coronavirus FAQ's
Our Family Information Service webpage now contains information on childcare arrangements in Westminster for our residents who are key workers. A comprehensive list of available childcare provision can be found at the above webpage, in the section Coronavirus Update: Childcare Arrangement.
The Council has been in touch with special educational needs transport services (SEN) providers and four have agreed to offer delivery to vulnerable pupils or those who are unable to collect meals.
To limit the spread of the COVID-19 virus, Government advice is that if children can stay safely at home, they should do so. The government has asked parents to keep their children at home, wherever possible, and asked schools to remain open only for those children who are vulnerable, and children whose parents are critical to the COVID-19 response and cannot be safely cared for at home.
Vulnerable children include children who are supported by social care, those with safeguarding and welfare needs, including child in need plans, on child protection plans, ‘looked after’ children, young carers, disabled children and those with education, health and care (EHC) plans.
Below is the latest information on which schools in Westminster are currently open for pupils in these categories. We would advise that you keep checking our website for updates in case of changes or closures in the future.
Parents should have been notified by individual schools and colleges about arrangements for their children but if they have further queries they should contact firstname.lastname@example.org
Waste collections are currently running as normal. However, the council’s Mobile Recycling Centre will not be operating at Warwick Avenue until further notice. There are no collections of bulky waste from within households.
Cleaning and disposal of waste: when cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces such as door handles, handrails, remote controls and table-tops. This is particularly important if you have an older or vulnerable person in the house.
Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.
The Household Waste and Recycling Centre at Smugglers Way has closed temporarily.
Councils across London, alongside waste disposal authorities, private waste companies and all those who help collect and process our recycling and waste in the capital, are working hard together to provide the best possible service while we are dealing with the COVID-19 crisis. Waste and recycling crews are designated as essential front-line workers during the crisis, and they continue to do a fantastic job in very difficult circumstances.
Our aim is to do everything we can to keep the streets clean, keep collecting your rubbish and make sure your recycling bins continue to be emptied as often as possible, while protecting the health of all our workers as well as the general public.
But as most of us are now staying at home, it seems likely that this will create more household waste and put pressure on our recycling and waste services.
Although all of London’s councils are still running collections from households, most local household tips and recycling centres across the city are now closed. Where there are staff shortages due to sickness, councils may need to make changes to services like garden waste collections and the removal of bulky items such as mattresses, white goods or furniture.
The situation is fluid and incredibly challenging, so we need your help to make sure the service can continue to be delivered as efficiently and safely as possible.
You can really help by:
London Recycles will be providing regular updates on recycling services across the capital so please check at www.londonrecycles.co.uk for the latest information and advice.
All Westminster’s libraries are closed in line with Government guidance. All library and archives events and activities have been suspended and we will be waiving all overdue library charges during this time. Our libraries do offer many free online resources, including eBooks and eMagazines.
Following government advice, all leisure centres will be closed until further notice. This will include all council leisure centres.
Children’s centres and youth clubs are now closed. An online package is currently being developed for youth clubs to keep users engaged.
Staying active is vital to everyone’s physical and mental wellbeing. Therefore, in-line with current Government advice, our parks and open spaces will continue to remain open but our playgrounds, multi-use games areas, outdoor gyms, sports courts and pitches, table tennis tables and other communal recreation areas will now be closed.
Planning and Building Control Services are still operating but with some temporary measures introduced. For example:
Officers are contactable over e-mail or by phone. Officers can also arrange and participate in conference calls using Microsoft Teams and Skype.
For further information please read our planning and building control frequently asked questions page.
The government has now given very clear guidance in relation to social distancing, mass gatherings and non-essential social contact.
In light of this advice, from now until Thursday 30 April, Westminster City Council will not be supporting any event and filming activity within our parks and open spaces, or on the public highway within the City of Westminster.
Given the ongoing uncertainty in relation to Covid-19 these timescales are subject to change. As a result, we are not able to offer or confirm alternative dates at this time.
The council will not be accepting any new event applications until further notice. Please continue to check our events and filming webpage for future updates.
Should you wish to discuss this further then please contact your assigned officer or email: email@example.com
We understand how disappointing this news will be, but the world is in an unprecedented situation and whilst events and filming are hugely important to the city, public health must be everyone’s top priority.
The council is suspending public speaking at planning meetings during the coronavirus pandemic. You can continue to submit written representations on planning applications to the council which will be considered by the planning applications sub-committee.
For full information on council meetings, please see the committee section.
All public toilets remain open, apart from Broadwick Street in Soho which has been closed due to anti-social behaviour issues.
The facilities are free to use and hand sanitiser is provided.
At this time, we support the Government’s position that construction should continue. This is always subject to review in light of changing circumstances, however, Westminster Council will ensure that those involved in construction are abiding by the Public Health England (PHE) guidance on social distancing. We will also make sure that all public realm and highways works adhere to PHE advice and that contractors put in mitigations to prevent the spread of the virus.
We ask all street performers to help implement the Government advice on social distancing by not carrying out any performances at this time. By continuing to perform and gather crowds, you are putting yourself and the public at risk.