If a protected characteristic, listed in the Equality Act 2010, or another condition makes it difficult for you to challenge or pay your Penalty Charge Notice, we will be happy to consider what reasonable adjustments we can make to assist. To request an adjustment please email email@example.com
or call our Parking Services Team on 0207 823 4567.
Guide to common parking contraventions (391KB)
Guide to common moving traffic contraventions (353KB)
If you feel a parking ticket (PCN) has been issued incorrectly, you can challenge it online. This is the quickest way to challenge your parking ticket.
Due to the COVID-19 situation our contact centre is currently busier than usual. If you have recently submitted a PCN challenge please allow up to 28 days for a response to be issued. Your case will remain on hold until we have responded. If the discount period was applicable at the time you submitted your PCN challenge, the discount amount will still be offered to you if your representation is not successful. Unless you are supplying additional information or evidence to support your representation, please refrain from writing again as this could delay our response.
We'll show you:
- photos of how your vehicle was parked or CCTV footage of your vehicle
It can take up to 24 hours from the time of issue for photos to appear online.
- the 10 digit number at the top of the parking ticket - it begins with WE, WM or WS
- your vehicle registration details
Alternatively a written challenge can be submitted by post to City of Westminster Parking Services, PO Box 733, Redhill, RH1 9FN.
Our consideration of PCN challenges is underpinned by several principles.
Make a general parking enquiry online
To find out why Parking Services needs to collect and store personal data, how this is used and your rights to access your information, please refer to our privacy notice