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Make your voice heard and help create a City for All

Census 2021

Census Day may have passed, but you can still make your voice heard as the survey remains open until 4 May.

The census is a once-in-decade survey that gives a clearer picture of all the people and households in England and Wales. This year for the first time ever, the census can be completed online.

Complete the census


What does this mean for Westminster?

It's important that as many Westminster residents as possible complete the census. Everybody matters – regardless of age, ethnicity, gender, religious beliefs, health and personal circumstances – you have the right to be heard and counted.

In doing so, you’ll be helping to make sure you and your community get the services needed now and in the future. Whether that’s healthcare, housing or transport. The more residents who complete the census, the easier it is for us to identify who lives in Westminster and to better understand different communities’ needs.

Equally, the census helps the council to ensure it receives a fair share of funding from central government.

Make it count

We all want to know that our voices are heard and listened to.

We are encouraging our residents to do exactly that by making sure their households are counted. In return, this information will help to plan services such as transport, education, leisure facilities, healthcare and more.

Without your input, it will be more difficult for us to provide the services you and your community need.

Your voice is powerful. Use it so that we can work together to empower your community and to make sure every person in Westminster is counted.

In the three videos below, local residents explain why completing the census is important and how data helps us to plan for local services. Whether it's ensuring services support our local communities, helping young people to reach their full potential or providing practical support to communities who need it most, we need to make sure all residents are counted so that we have a better understanding our your society needs. Make your voices heard today.

Help us to spread the word

We want our residents to feel excited about the census and the opportunities it brings.

We understand that completing the census is not a thrilling experience. However, what comes out of it is – and that’s where you can help. If you run or are a member of any resident community groups then please feel free to download any of the multilingual materials to share with your neighbours, family and friends.

The more people who know about the census the better – so help us to spread the word.

View materials in languages other than English

Help Centre

If you have limited or no access to online facilities, then do not worry, help is available.

All libraries in Westminster will be offering workstations for residents to complete the census online. Staff will be able to assist, and all sites are COVID secure.

Residents can also complete the census via telephone by contacting the public contact centre. This is especially if you meet one or more of the following categories:

  • If you have sight loss and are unable to complete the census online or via paper
  • If you have limited or no online access
  • If you have low digital skills
  • If English is not your first language

You can call the public contact centre on 0800 141 2021

Opening times:

  • Monday - Friday: 8am - 8pm
  • Saturday: 8am - 1pm
  • Sunday: closed

Please note that the centre is open until Saturday 26 June 2021.

Additional support

In addition to our libraries the following local support services are on hand to help residents complete the census online and answer any related questions:

  • Westminster Adult Education Service

Find Westminster Adult Education Service - Amberley Centre on Google Maps

Telephone: +44 (0)20 7297 7297

Email: [email protected]

  • Westminster Adult Education - Lisson Grove Centre

Find Westminster Adult Education - Lisson Grove Centre on Google Maps

Telephone: +44 (0)20 7297 7297

Email: [email protected]

Census field officers

Up to Tuesday 4 May, you may receive a visit from a census field officer. They're on hand to make sure households are comfortable and confident in completing the census online or to find out if further assistance is needed.

These visits are informal and officers are there to support you. If you do have any questions or concerns please contact 0800 141 2021.

Keeping your data safe

The safety of your information is our top priority. No one can identify you in the published census statistics.

Your personal information is not sold and nor is it shared with HMRC or immigration officials. Find out how your data will be kept safe.

Complete the census by law

You must complete the census by law. If you do not, or if you supply false information, you could be fined up to £1,000. Some questions are clearly labelled as voluntary. It is not an offence if you do not answer these.