Zoo licences

To run a zoo in the City of Westminster, you need a licence which, if granted, will be subject to specific conditions to ensure the proper conduct of the zoo.

You can read more about zoo licences at GOV.UK.

1. How to apply

Notification of intent to operate a zoo  Notify online
Apply for a new licence Apply online
Renewal of existing licence Renew online
Change an existing licence  Change online

To renew your licence, you must apply 6 months before the expiry date of your existing licence.

Find out more about applying by post

Regulation summary

Read the regulation summary relating to this licence

2. What happens next

Tacit consent

It is in the public interest that we must process applications before licences can be granted. If you have not heard from us within a reasonable period, please contact us. You can do this online if you applied through the UK Welcomes service.

3. Redress information

Failed application redress

Please contact us in the first instance. If the applicant is refused a licence, they may appeal to the City of Westminster Magistrates' Court, 70 Horseferry Road, London SW1P 2AX within 28 days from the date on which the applicant receives written notification of the refusal.

Licence holder redress

Please contact us in the first instance. A licence holder may appeal to the City of Westminster Magistrates' Court, 70 Horseferry Road, London SW1P 2AX against:

  • conditions attached to a licence or variations or cancellations of conditions
  • the refusal to approve the transfer of a licence
  • a zoo closure direction
  • enforcement steps relating to any unmet condition

The appeal must be brought within 28 days from the date on which the licence holder receives written notification of our decision.

Consumer complaint

We advise you first contact the trader, preferably by letter with proof of delivery. If that hasn't worked and you are in the UK, Citizens Advice consumer service will advise you. From outside the UK, contact the UK European Consumer Centre.

Any person who wishes to appeal against a decision to close a zoo may apply to the City of Westminster Magistrates' Court, 70 Horseferry Road, London SW1P 2AX within 28 days of the notice of our decision.

View the complaints procedure or make a complaint relating to the service you have received

Trade associations


Last updated: 9 June 2017
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